Karina E. Perez
Allentown,PA
Summary
Dedicated Support Staff Member with over 10 years of experience in administrative support, customer service, and rehabilitation assistance. Demonstrates strong organizational and problem-solving skills in fast-paced settings, complemented by a proven ability to multitask effectively. Recognized for high productivity, expertise in claims processing, and proficiency in MS Office Suite; bilingual capabilities enhance communication with diverse client bases. Committed to leveraging skills in executive assistance and database management to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Student Support Staff
KidsPeace
11.2024 - Current
- Provide behavioral and educational support aligned with the KidsPeace Model of Care
- Assist in classroom routines and ensure a structured, safe learning environment
- Deliver crisis intervention, maintain records, and report student behaviors
- Transport students and communicate observations to relevant personnel
Substitute Teacher
Kelly Services Inc.
01.2024 - 06.2024
- Executed lesson plans effectively, ensuring continuity in education
- Monitored student attendance and classroom participation
- Maintained a positive and disciplined learning environment
Claims Representative (Licensed)
State Farm
03.2023 - 11.2023
- Investigated and resolved insurance claims while ensuring regulatory compliance
- Reviewed medical records, police reports, and statements to assess liability and damages
- Managed a high-volume caseload from initiation to resolution, ensuring timely settlements
Sales & Solutions (Internet Help Desk)
Walt Disney World
06.2022 - 07.2023
- Assisted guests with account management and technical troubleshooting
- Provided customer support via phone, chat, and email, ensuring high satisfaction
- Navigated multiple software applications to deliver efficient resolutions
Call Center Representative
Polk County Waste & Recycling
12.2022 - 02.2023
- Handled high volumes of inbound calls, accurately processing service requests
- Identified and resolved customer inquiries efficiently to ensure satisfaction
- Maintained detailed records in CRM systems to optimize service delivery
Executive Assistant
Immigration Attorneys LLP, Tampa
02.2020 - 04.2021
- Streamlined administrative workflows and implemented efficient filing systems
- Managed high-volume correspondence, scheduling, and confidential documentation
- Oversaw inventory management and office supply procurement
Admin/Reservations & Export Agent
Worldwide Flight Services
02.2018 - 05.2019
- Maintained employee attendance records and payroll processing
- Processed cargo shipment bookings, ensuring compliance and accuracy
- Conducted administrative duties, including document management and reporting
Customer Service Representative
Jacob K. Javits Convention Center
03.2015 - 05.2017
- Managed high-volume customer inquiries via phone and email
- Processed orders and transactions, maintaining accurate records
- Resolved service-related issues while ensuring positive customer experiences
Case Supervisor
Ridgewood Bushwick Senior Citizen Home Care Council
04.2015 - 10.2016
- Coordinated home health aide schedules for efficient client service
- Verified medical insurance coverage and ensured accurate record updates
- Supervised payroll processing and daily attendance tracking
Education
Associate of Science -
LaGuardia Community College
Queens, NYAssociate of Science -
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
St. Joseph High School
Brooklyn, NYSkills
- Office Administration Support
- Customer service
- Rehabilitation assistance
- Organizational skills
- Problem-solving skills
- Multitasking skills
- Effective Communication
- Typing speed 70 WPM
- MS Office Suite
- Clio
- Filesite
- E-immigration
- Bilingual - English & Spanish
- Interpretation - English & Spanish
- Translation - English & Spanish
- Notary Public
- First Aid Certified
- Claims processing
- Call center operations
- Calendar management
- Proofreading
- Office equipment maintenance
- Expense reporting
Timeline
Student Support Staff
KidsPeace
11.2024 - Current
Substitute Teacher
Kelly Services Inc.
01.2024 - 06.2024
Claims Representative (Licensed)
State Farm
03.2023 - 11.2023
Call Center Representative
Polk County Waste & Recycling
12.2022 - 02.2023
Sales & Solutions (Internet Help Desk)
Walt Disney World
06.2022 - 07.2023
Executive Assistant
Immigration Attorneys LLP, Tampa
02.2020 - 04.2021
Admin/Reservations & Export Agent
Worldwide Flight Services
02.2018 - 05.2019
Case Supervisor
Ridgewood Bushwick Senior Citizen Home Care Council
04.2015 - 10.2016
Customer Service Representative
Jacob K. Javits Convention Center
03.2015 - 05.2017
Associate of Science -
LaGuardia Community College
Associate of Science -
Kingsborough Community College
High School Diploma -
St. Joseph High School
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