Margaret Gutierrez

• Assist general public, Justice individuals, stakeholders with questions concerning Probation Department Matters.
• Process and enter court information and documentation into safety sensitive and secure data bases.
• Provide general assistance to Probation officers, supervisors, Division Directors, Deputy Chief or probation as needed.

Law Library/Service Center (LLRC) - The Law Library Resource Center provides customer service to
litigants and the public in various situations within a self-service environment.
• Provides administrative support to the Department, which includes scheduling administrative
conferences and court hearings based on petitions,
• Directs public to appropriate Court programs, resources, facilities and outside agencies. • Responds
to inquiries regarding court cases; answers questions from the public, attorneys, Judicial Officers and
Judicial Branch staff.
• Performs a variety of case management functions, including

reviewing case status reports andresearching cases.
• Coordinates services with other Departments.

• Initiates all new cases into the Integrated Court Information System (iCIS/iCISng), setting hearings,
reviewing and reconciling minute entries from divisions to ensure compliance with court orders.

• Maintained accurate records of employee and visitor entries, ensuring data integrity and compliance with security protocols.
• Managed visitor registration and badge distribution, utilizing a database system to track and process information efficiently.
• Handled a high volume of incoming calls, accurately directing them to the appropriate employees and departments.

• Maintained accurate and detailed customer records in the CRM system, ensuring data integrity for efficient sales pipeline management.
• Tracked and updated customer interactions across multiple channels (phone, chat, email, SMS), ensuring timely and organized communication.

• Organized projects, managed communication, and tracked progress with clients.
• Analyzed information and demonstrated effective interpersonal and communication skills.

• Processed a high volume of sales orders with accuracy and efficiency.
• Utilized SAP for order processing, tracking, and reporting.
• Generated weekly sales reports for regional sales managers.

• Managed the order management system, ensuring data accuracy and timely processing.
• Trained associates and provided customer support on installation orders.

• Managed over 35 employees and provided direction and training for daily operations.
• Handled maintenance issues and customer complaints.