Justin Kyremes-Parks
Black Mountain
Summary
Dynamic hospitality professional with a proven track record in managing guest services and delivering exceptional experiences. Expertise in fostering team collaboration and adapting to evolving demands, consistently achieving outstanding results. Proficient in conflict resolution and committed to maintaining high service standards, ensuring guest satisfaction even in challenging situations. Extensive experience in emergency communications, adept at handling crises while thriving in fast-paced environments, ready to contribute to team success and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registrar for Adult Programs
Montreat Conference Center
Montreat, NC
08.2024 - Current
- Facilitated seamless data entry for adult programs, optimizing lodge room allocations, meal arrangements, and special requests.
- Elevated Montreat Conference Center's presence at national gatherings, driving increased participation and interest.
- Verified paperwork accuracy and checked for completion prior to processing.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Guest Services Manager
Montreat Conference Center
Montreat, NC
09.2022 - 08.2024
- Managed front desk functions to enhance operational efficiency and guest satisfaction in a 100-room hotel.
- Assisted in hiring, training, and scheduling front desk staff. Supported daily operations and provided guidance to team members. Monitored front desk activities to ensure smooth service delivery.
- Managed front desk scheduling and ensured compliance with budgetary constraints while reviewing projected labor costs.
Head Boys Tennis Coach
Owen High School
Black Mountain, NC
02.2023 - 07.2024
- Facilitated tennis training sessions for high school boys, emphasizing the importance of balancing athletic pursuits with academic excellence.
- Collaborated with local coaches to design and implement exhibition and league schedules.
- Engaged parents and community members to secure support for team initiatives and events.
- Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
Front Desk Clerk
Montreat Conference Center
Montreat, NC
05.2021 - 09.2022
- Managed guest check-ins and check-outs, ensuring smooth operations and positive experiences.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Executed overnight shift responsibilities by conducting thorough nightly audits as needed.
Security-Weigh Station Attendant
Sierra Nevada Brewery
Mills River, NC
06.2021 - 06.2022
- Monitored entrance and departure of employees, visitors, and delivery vehicles including the movement of product in and out of the facility to guard against theft and to ensure proper delivery.
- Assisted Logistics in Mills River and Chico, CA by fax, email, and telephone to share information such as bills of lading, trailer count, expected ship dates and missing paperwork.
- Trained new security employees on weigh station duties and maintained training records
- Responded to calls for service throughout the property and applied appropriate measures to resolve situations
- Promoted a quality guest experience by engaging with guests in a professional manner as a positive brand ambassador
- Enforced company policies as they pertained to guest and employee conduct on the premises and documented infractions and advised management where appropriate
911 Telecommunicator
Buncombe County 911 Asheville, NC Chagrin Valley Dispatch Bedford, OH and Salt Lake City 911
08.2013 - 05.2021
- Certified training officer who regularly trained new employees and provided ongoing training to current dispatchers
- Promoted a positive work environment by sharing insights and fostering communication among dispatchers.
- Facilitated teamwork aimed at improving colleague experience and operational efficiency of a new regional dispatch center.
- Occasionally directed daily operations as shift supervisor, enhancing team efficiency and productivity.
- Collaborated with chiefs and lieutenants as an active member of fire/EMS task force.
- Monitored radio communications, ensuring timely and accurate relay of critical information to units in the field.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Tactical Dispatch Unit
Southeast Area Law Enforcement
Greater Cleveland, Ohio
03.2015 - 05.2017
- Supported critical operations by serving as an on-call communications team member for SWAT and missing persons units.
- Facilitated oral communications with all responding agencies to ensure effective collaboration.
- Oversaw creation and management of event timelines to ensure seamless execution.
Projects Coordinator
University of Utah
Salt Lake City, UT
10.2010 - 05.2012
- Assisted the Orientation and Leadership office with business planning and goal setting. Assisted with the development of department budgets.
- Scheduled, planned and coordinated the work actions of 6 support staff.
- Oversaw management of $400,000 budget, ensuring accurate account reconciliation and timely preparation of expenditure statements.
- Collected, organized and analyzed data for specialized reports. Coordinated the collection and preparation of operating reports.
- Assisted with the implementation of departmental and University policies and procedures.
- Provided administrative support to upper level department management by scheduling appointments, coordinating meetings and conferences.
- Oversaw inventory management and procurement of office supplies.
- Collaborated with university human resources to facilitate hiring processes for 30+ student orientation leaders, including management of hiring documentation.
Education
Education And Social Work
University of Oregon
Eugene, ORCertificate - Religious Studies
Whitworth College
Spokane, WASkills
- Accurate data entry
- Staff management skills
- Hospitality operations experience
- Composed demeanor in high-pressure situations
- Problem Solving
- Effective mediation skills
- Strong task management
- Skilled in Microsoft Office tools
- Situational awareness
Certification
- Emergency Medical Dispatcher Certification
- CPR/Heartsaver Certification
Timeline
Registrar for Adult Programs
Montreat Conference Center
08.2024 - Current
Head Boys Tennis Coach
Owen High School
02.2023 - 07.2024
Guest Services Manager
Montreat Conference Center
09.2022 - 08.2024
Security-Weigh Station Attendant
Sierra Nevada Brewery
06.2021 - 06.2022
Front Desk Clerk
Montreat Conference Center
05.2021 - 09.2022
Tactical Dispatch Unit
Southeast Area Law Enforcement
03.2015 - 05.2017
911 Telecommunicator
Buncombe County 911 Asheville, NC Chagrin Valley Dispatch Bedford, OH and Salt Lake City 911
08.2013 - 05.2021
Projects Coordinator
University of Utah
10.2010 - 05.2012
Certificate - Religious Studies
Whitworth College
Education And Social Work
University of Oregon
Awards
2023 and 2024 Western Highlands 2A Conference Boys Tennis Coach of the Year, 2023 Western Highlands 2A Boys Tennis Conference Championship, 2024 Western Highlands 2A Boys Tennis Co-Conference Championship