KARINA LIZETTE RIOS
Laredo,TX
Summary
Organized and self-driven individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Customer Experience Specialist I
Loancare
05.2023 - 08.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Residential Mortgage Loan Originator
Motto Mortgage
Laredo, Tx
10.2021 - 11.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Demonstrated respect, friendliness and willingness to help wherever needed
Bookkeeper/Secretary
Laredo Independent School District
Laredo, TX
05.2016 - 06.2022
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
- Performed monthly reconciliation of open purchasing orders.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
Entry Writer
Manpower
Laredo, TX
01.2014 - 02.2016
- Enter documents (7501, 3461) into the system for the crossing of shipments coming into the U.S
- Create in-bonds for shipments going into Canada
- Enter miscellaneous shipments into the system and make sure all entered data is submitted correctly and certified
- Create and daily update reports on Word and Excel
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Provided feedback on existing procedures and developed new processes to improve operational productivity.
Customer Service Representative
UnitedHealth Group
San Antonio, TX
11.2011 - 05.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Account Specialist
Con-Way Truckload
Laredo, TX
01.2010 - 10.2011
- Book appointments for northbound freight coming into US from Mexico
- Coordinated incoming and outgoing shipments to maintain schedules.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Education
BBA - Business Administration, Management
Texas A&M International University
Laredo, TX05.2009
Skills
- 70 WPM
- Bilingual in Spanish and English
- Proficient with Microsoft Software programs (word, excel, powerpoint, etc)
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Strong Organizational Skills
- Multitasking and Time Management
- Ease with Computers and Technology
Timeline
Customer Experience Specialist I
Loancare
05.2023 - 08.2025
Residential Mortgage Loan Originator
Motto Mortgage
10.2021 - 11.2022
Bookkeeper/Secretary
Laredo Independent School District
05.2016 - 06.2022
Entry Writer
Manpower
01.2014 - 02.2016
Customer Service Representative
UnitedHealth Group
11.2011 - 05.2013
Account Specialist
Con-Way Truckload
01.2010 - 10.2011
BBA - Business Administration, Management
Texas A&M International University