Karina Robles
Austin
Summary
Dynamic and results driven professional with extensive experience as an Owner/Operator Manager at Pet Social, excelling in client relations and compliance. Recognized for exceptional conflict resolution and attention to detail, consistently fostering repeat business while adapting to fast-paced environments. Proven ability to lead teams and enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Owner/Operator Manager
Pet Social
03.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Kept bookkeeping operations in full compliance with legal statutes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained confidential customer information, ensuring compliance with privacy regulations.
Petcare
The Pet Gal
03.2019 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Restaurant Manager
Austin Ale House
03.2014 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Kinesiology
University of Texas At Brownsville
Brownsville, TX06-2015
Skills
- Attention to detail
- Adaptability
- Computer skills
- Conflict resolution
- Data entry
- Verbal and written communication
Languages
Spanish
Timeline
Owner/Operator Manager
Pet Social
03.2024 - Current
Petcare
The Pet Gal
03.2019 - 03.2024
Restaurant Manager
Austin Ale House
03.2014 - 03.2019
Bachelor of Science - Kinesiology
University of Texas At Brownsville
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