Karincia Tonge
Conroe,TX
Summary
Detail-oriented professional with 6 years of customer service and inventory management experience seeking a Leasing Agent role. Skilled in accurate record-keeping, problem-solving, and fostering positive relationships. Demonstrated leadership in managing a team and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Receiver
HEB
Conroe, TX
2019.02 - Current
- Ensure accuracy in merchandise check-in, invoice processing, and data entry for inventory management
- Maintain meticulous records of incoming invoices and promptly communicate discrepancies in shipments to management
- Verify the conformity of received goods with purchase orders and invoices, ensuring correct payment to suppliers
Cashier/Customer Service Representative
HEB
Conroe, TX
2017.12 - Current
- Provide efficient and courteous customer service, ensuring positive interactions and swift resolution of inquiries and complaints
- Perform accurate manual calculations for discounts during system malfunctions, demonstrating strong numeracy and problem-solving abilities
- Enhance store operations by cross-training in various roles, showcasing adaptability and a commitment to organizational efficiency
Mit
Charlotte Russe
The Woodland, Texas
2022.06 - 2022.08
- Developed and implemented employee training programs, enhancing staff proficiency and encouraging continuous business improvement
- Fostered positive relationships among staff, customers, and suppliers, contributing to a collaborative work environment
- Managed a team of six, allocating responsibilities and supervising operational tasks including store opening, closing, and mid-shift activities, ensuring efficient workflow and customer service delivery
Education
Associate of Arts -
Lonestar Montgomery community college
08.2019
Skills
- Call Management
- Account Updating
- Problem Resolution
- Strong Communication
- Word Processing
- Staff Supervision
Timeline
Mit
Charlotte Russe
2022.06 - 2022.08
Receiver
HEB
2019.02 - Current
Cashier/Customer Service Representative
HEB
2017.12 - Current
Associate of Arts -
Lonestar Montgomery community college