Karine Grigoryan
Northridge,CA
Summary
Friendly and efficient with excellent communication skills, dedicated to providing outstanding service and support. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Financial Aid Representative
Los Angeles Valley College
Van Nuys, CA
03.2023 - 05.2026
- Handled escalated calls efficiently via, multi-line phone systems, and online chats.
- Provided exceptional customer service to visitors, enhancing office reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA05-2026
Associate of Arts - Psychology
Los Angeles Valley College
Van Nuys, CA06-2024
High School Diploma -
Uylesses S Grant High School
Van Nuys, CA05-2022
Skills
- Clerical skills
- Documentation
- Customer service
- Data entry
- Appointment scheduling
- Organization skills
- Time management
- Telephone skills
- Problem resolution
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Financial Aid Representative
Los Angeles Valley College
03.2023 - 05.2026
Bachelor of Arts - Psychology
California State University Northridge
Associate of Arts - Psychology
Los Angeles Valley College
High School Diploma -
Uylesses S Grant High School