Perla Chavez
Carrollton,TX
Summary
Dynamic professional with a proven track record in financial services, Skilled in debt management and negotiation, I excel in delivering exceptional customer service and developing effective financial strategies. Bilingual and adept at multitasking, my expertise enhances client financial literacy and positive outcomes.
Overview
9
9
years of professional experience
Work History
Financial Aid Representative
F. H. Cann
North Andover, MA
03.2023 - Current
- Resolved complex financial aid inquiries by providing accurate information during phone interactions.
- Updated reports, managed accounts and recorded important information
- Answered students and parents questions via phone and chat via
Debt Consultant
Credit Associates
Plano, TX
03.2020 - 03.2023
Calculated clients' available monthly income to
meet debt obligations
Produced budget tools, educational support and
referrals for clients.
Interviewed clients by telephone to gather financial information.
Repossession Agent
Capital One
Plano, TX
03.2016 - 08.2019
- Handled account management and conducted payment negotiations.
- Conducted advanced skip tracing techniques to locate individuals.
- Collaborated with third-party towing companies to manage vehicle repossession.
Education
Marketing - Marketing Management And Research
Brookhaven College
Dallas, TX08.2019
Skills
- Bilingual (English and Spanish)
- Research
- Financial literacy
- Payment plans
- Microsoft office
- Verification processes
- Clerical skills
- Application analysis
- Loan processing
- Financial planning
- Debt management
- Document tracking
- Customer service
- Problem-solving
- Multitasking
- Adaptability
- Negotiation
- Debt consolidation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Aid Representative
F. H. Cann
03.2023 - Current
Debt Consultant
Credit Associates
03.2020 - 03.2023
Repossession Agent
Capital One
03.2016 - 08.2019
Marketing - Marketing Management And Research
Brookhaven College