Karis Lee
Los Angeles,United States
Summary
Outgoing, vibrant, and dependable front desk associate with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great communication, computer, customer service and collaboration skills. Dependable and courteous, working well with members of all ages.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Equinox
Los Angeles , CA
09.2021 - Current
- Practiced working collaboratively through inclusive teamwork with staff members from all departments.
- Increased multitasking skills through face-to-face interactions with guests, answering multi-line phone systems to respond to inquiries and transfer calls to correct departments and personnel, and tending to membership needs.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Established patience and efficiency due to fast-paced environment.
- Used quick response and dynamic service skills to build relationships with patrons from various backgrounds; cultivating positive work environment and improving customer retention rate.
Personal Trainer
LA Fitness International
San Diego, CA
05.2021 - 08.2021
- Led, instructed and motivated individuals during training activities, including strength training, cardiovascular exercise, and stretching.
- Communicated with clients to determine goals and performed client assessments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Sales Counselor
LA Fitness International
San Diego, CA
05.2021 - 08.2021
- Encouraged positive promotion of community to friends, acquaintances and family to increase sales.
- Fostered relationships through tours and everyday interactions with customers to expand customer base and retain business.
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Front Desk Associate
LA Fitness International
San Diego, CA
10.2019 - 05.2021
- Welcomed members to front desk and engaged in friendly conversations while conducting check-in scanning process.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Expanded community outreach through hosting events in the club and on social media.
Kids Club Associate
LA Fitness International
San Diego, CA
10.2019 - 05.2021
- Established and maintained clean, creative, safe, supportive and welcoming environments for children of all backgrounds.
- Taught children how to participate in activities and complete crafts such as paintings, drawings and decorations.
- Encouraged positive behaviors, including patience with other employees and fellow kids.
Education
Bachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CA06.2023
Associate of Arts - Sociology
Miracosta College
Oceanside, CA06.2021
Skills
- Interpersonal Skills
- Customer Satisfaction
- Team collaboration
- Written and oral communication skills
- Telephone Etiquette
- Visitor and Customer Relations
Timeline
Front Desk Receptionist
Equinox
09.2021 - Current
Personal Trainer
LA Fitness International
05.2021 - 08.2021
Sales Counselor
LA Fitness International
05.2021 - 08.2021
Front Desk Associate
LA Fitness International
10.2019 - 05.2021
Kids Club Associate
LA Fitness International
10.2019 - 05.2021
Bachelor of Arts - Sociology
University of California - Los Angeles
Associate of Arts - Sociology
Miracosta College
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