Karisa Glade
Mankato,MN
Summary
Motivated professional with extensive experience in customer service, sales, and administrative tasks. Proven track record of delivering exceptional and caring customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and managing competing priorities in fast-paced environments. Seeking to leverage diverse skill set to contribute to a company with a proven record of caring for their customers and team members.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Minnesota State University, Mankato
07.2024 - Current
- Welcoming faculty and staff to our department, making all feel valued
- Strive to provide an exceptional experience and an inclusive environment for all
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoting a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Direct Support Professional
Habilitative Services, Inc.
03.2017 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Graduation Evaluator
Minnesota State University, Mankato
02.2021 - 07.2024
- Providing customer service to staff and students in reference to questions about graduation processes
- Reviewing and evaluating Degree Audit Reports, ensuring requirements are met for degree completion
- Providing appropriate feedback, as required
- Conferring degrees at semester end
- Verifying degree completion for students, as needed
- Ordering and organizing diploma replacement orders
- Help direct students to departments as needed
- Working with other departments cooperatively, in order to facilitate DARS updates for students.
Student Records/Athletic Eligibility Specialist
Minnesota State University, Mankato
08.2019 - 02.2021
- Processing of electronic and paper grade changes
- Processing of grades for GoArmy students
- Process repeat course appeals
- Evaluate student athlete transcripts and DARS for eligibility for competition
- Familiarity with various functions in ISRS
- Provide timely communication with faculty, students and other departments
- Provide back up to the Front Desk Coordinator.
Secretary
Mankato Area Public Schools
08.2016 - 08.2019
- Warm, welcoming face to the building
- Respond to needs of staff and families
- Maintain student records accurately
- Provide support to the Administration and staff
- Maintain office supplies and equipment
- Coordinates transportation.
Wildtree Independent Representative
Self Employed
04.2013 - 11.2018
- Developed a strong customer base
- Tracked inventory, sales and expenses
- Provided team training, local and regional
- Directed a team of 70+ representatives.
Administrative Assistant
First Presbyterian Church, Mankato
08.2015 - 03.2016
- Greeted parishioners and guests
- Supported Pastor, committees and community
- Maintained records, published bulletins and communications.
Education
Bachelor of Science - English
Minnesota State University, Mankato
Skills
- Excellent customer service skills making all feel welcome, with kindness and empathy
- Ability to create an exceptional experience that exceeds expectations
- Prioritizing that each customer feel valued
- Strong organization and time management skills
- Enjoys working in a team environment
- Experience working with and encouraging a diverse population
- Efficient and self motivated, ability to prioritize with multiple tasks and interruptions
- Computer proficient (Microsoft Office and Google Suite); ability to learn and utilize new software
- Attention to detail
Volunteer Experience
- Connections Ministry/Salvation Army, 01/2017, Present, Plan, prepare and serve meals
- Boys & Girls Club Mankato, 2018, 2018, Helped prepare club for opening
- South Central MN Food Recovery Program, 2018, Present, Prepare food for community needs
- Hosanna Lutheran Church, 2005, 2018, Leader in small groups, Host family to welcome new members, Server of meals at church functions, Hiring committee member for Youth Ministry position
Timeline
Administrative Assistant
Minnesota State University, Mankato
07.2024 - Current
Graduation Evaluator
Minnesota State University, Mankato
02.2021 - 07.2024
Student Records/Athletic Eligibility Specialist
Minnesota State University, Mankato
08.2019 - 02.2021
Direct Support Professional
Habilitative Services, Inc.
03.2017 - Current
Secretary
Mankato Area Public Schools
08.2016 - 08.2019
Administrative Assistant
First Presbyterian Church, Mankato
08.2015 - 03.2016
Wildtree Independent Representative
Self Employed
04.2013 - 11.2018
Bachelor of Science - English
Minnesota State University, Mankato
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