Karisa Radford
Tucson,AZ
Summary
Resourceful Food and Beverage Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive dining experiences. Committed to fostering a collaborative environment that enhances staff performance with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Westward Look Resort
Tucson, Arizona
12.2022 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Managed payroll records for employees working within the food and beverage department.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Restaurant Bar Manager
The Eddy Hotel
Tucson, Arizona
11.2021 - 12.2022
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Created monthly schedules for bar staff based on anticipated business volume.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Monitored staff performance to ensure quality control was maintained at all times.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
- Ordered specialty liquors or wines when requested by customers or needed for specific events.
- Organized special promotions such as happy hour specials or discounted drinks during slow periods.
- Established relationships with local distributors to secure competitive pricing on products purchased.
Restaurant Supervisor
JW Marriott
Tucson, Arizona
04.2017 - 09.2021
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Trained new employees on restaurant policies and procedures.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
Bartender
Westward Look Resort
Tucson, Arizona
06.2013 - 03.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
Associate of Arts - Culinary Arts
Scottsdale Culinary Institute
Scottsdale 06-2003
Skills
- Service Delivery Management
- Operations Oversight
- Cost Control
- Beverage knowledge
- Proficient in Micros/programming
- Ordering Supplies
- Food and Beverage Operations
- Labor Management
- Wine pairing
- Employee Supervision
- Quality Assurance
- Money Handling
- Staff Supervision
- Performance Improvement
- Expense Tracking
- Resource Allocation
- Quality Control
- Portion Control
- Relationship Building
- Event Coordination
- Business strategy
- POS Terminal Operation
- Contract Negotiation
- Cost controls
- Problem-solving abilities
- Active Listening
- Multitasking
- Inventory Management Software
- Continuous Improvement
- Safe Food Handling
- Work Planning and Prioritization
- Time Management
- Customer Satisfaction
- Analytical Thinking
- Financial Management
- Organizational Skills
- Catering Coordination
- Written Communication
- Event Planning
- Health Code Compliance
- Liquor Law Compliance
- Reliability
- Collaboration and Teamwork
- Scheduling
- Business Development
- Calm and Pleasant Demeanor
- Team Leadership
- Training and Onboarding
- Interpersonal Communication
- Adaptability
- Critical Thinking
- Vendor Relations
- Decision-Making
- Staff Scheduling
- Project Management
Timeline
Food and Beverage Manager
Westward Look Resort
12.2022 - Current
Restaurant Bar Manager
The Eddy Hotel
11.2021 - 12.2022
Restaurant Supervisor
JW Marriott
04.2017 - 09.2021
Bartender
Westward Look Resort
06.2013 - 03.2017
Associate of Arts - Culinary Arts
Scottsdale Culinary Institute
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