Desteny Cisneros
Tucson,AZ
Summary
Versatile and dynamic, with a proven track record at Westward Look Resort, enhancing customer satisfaction and streamlining operations. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Westward Look Resort
01.2019 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Implemented successful strategies to increase customer satisfaction.
Barista
Westward Look Resort
01.2019 - 05.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Hostess
Westward Look Resort
01.2019 - 05.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Empire Beauty School
Tucson, AZ06-2026
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2017
Skills
- Staff training and development
- Attention to detail
- Front desk management
- Teamwork and collaboration
- Excellent communication
- Customer service
- Cleaning and sanitation
- Food safety
Certification
Barbicide Certification
Pre-Salon : Haircoloring Module completed
Pre-Salon : Chemical Texturizing Module completed
Pre-Salon : Design Principles Module completed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Supervisor
Westward Look Resort
01.2019 - Current
Barista
Westward Look Resort
01.2019 - 05.2020
Hostess
Westward Look Resort
01.2019 - 05.2019
Empire Beauty School
High School Diploma -
Flowing Wells High School
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