Karisa Wilburn
Las Vegas,NV
Summary
Innovated customer service associate dedicated to 10 years of customer service relations and 4 years in a leadership role. Successful in a fast paced environment and considerate of customer concerns. Adaptable to restaurant changes and deadlines. Dedicated to ensuring the highest level of hospitality.
Overview
4
4
years of professional experience
Work History
Manager
Rollin Smoke Bbq
Las Vegas, NV
01.2022 - Current
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Insurance Agent
Sitel (State Farm)
Las Vegas, NV
03.2020 - 12.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Education
Associate of Science - Early Childhood Education
College of Southern Nevada
Las Vegas, NVSkills
- Property and Casualty License
- Organization
- Detail Oriented
- Insurance terminology
- Client Retention
- Customer Service
- Policy adjustment knowledge
- Policy writing
- Active Listening
- Empathetic to customers concerns
Affiliations
- Volunteer work
- Reading
Timeline
Manager
Rollin Smoke Bbq
01.2022 - Current
Insurance Agent
Sitel (State Farm)
03.2020 - 12.2022
Associate of Science - Early Childhood Education
College of Southern Nevada
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