Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kariss Hawkins

Wichita,KS

Summary

Dynamic professional with a proven track record in classroom management and collaborative teamwork, demonstrated at USD 259. Excelled in enhancing student safety and academic goals, while also boosting customer satisfaction as a Call Center Supervisor at Fanieul. Skilled in emotional support and adept at improving environments, from educational settings to customer service.

Work History

Para Educator

USD 259
  • Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
  • Monitored student classroom and outdoors activities to promote student safety.

HHA

Miracles Home Health
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.

Pharmacy Technician

Walgreens
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Call Center Supervisor

Fanieul
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.

Education

High School Diploma - General Education

Wichita Northwest High School
Wichita, KS
05.2003

Skills

  • Classroom management
  • Collaborative teamwork
  • Emotional support
  • Supervising
  • Organization
  • Working Independently in the field

Accomplishments

I received a certificate of completion through the career development office. My facilitators were ShareneThompson and Sonia Gonzalez. I received a certificate of completion for the program “success through achievement and responsibility” on February 2, 2009. I’ll never forget my facilitators because the next day I began working a call center job, and I have my facilitator Sharene and Sonia to thank for that. I also received the Apple Award from USD 259 school district in November of 2024!

Timeline

Para Educator

USD 259

HHA

Miracles Home Health

Pharmacy Technician

Walgreens

Call Center Supervisor

Fanieul

High School Diploma - General Education

Wichita Northwest High School

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Kariss Hawkins