Karissa Alderman
Austell,GA
Summary
I am accomplished professional, offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
I believe myself to be Successful in health information professional, accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registration Associate
Children's Healthcare of Atlanta
Canton, Georgia
10.2023 - Current
- Prepared documents for medical record requests as needed.
- Provided customer service to patients, answering questions and explaining policies and procedures.
- Verified accuracy of submitted paperwork and entered data into the system accurately.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Receptionist
Carl Black Chevrolet Buick GMC
Kennesw, Georgia
05.2023 - 10.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Summer Nanny
Local Cobb County Familys
Acworth, GA
05.2019 - 08.2023
- Organized and facilitated daily activities such as arts and crafts, outdoor games, and reading.
- Implemented behavior management techniques in order to encourage positive behaviors while discouraging negative ones.
- Transported children to appointments or recreational activities when needed.
- Provided age-appropriate educational activities to promote learning and development.
- Monitored the children's progress to ensure their physical and emotional well-being was being met.
- Developed a positive relationship with the children by providing support, guidance, and encouragement.
- Adapted easily to different environments while remaining patient under pressure.
- Maintained a safe environment for the children by following safety guidelines and procedures.
- Performed light housekeeping duties related to child care such as laundry, tidying up play areas.
Receptionist
Lound Security
Kennesaw, Georgia
05.2021 - 05.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
Education
Associate of Applied Science - Phlebotomy
Chattahoochee Technical College
Marietta, GA12-2024
High School Diploma -
Harrison High School
Kennesaw, GA05-2022
Skills
- Insurance Verification
- Documentation And Reporting
- Registration documents
- Database Administration
- Accuracy and Precision
- Office Organization
- Patient Transfer Coordination
- Records Maintenance
- HIPAA procedures
- Registration management
- Patient discharging
- Payment Processing
Certification
- CPR Certified since may of 2022
- BLS Certified since may of 2024
Accomplishments
- Girl scout team leader, and head sales holder from K-10
- I am a dedicated Alumni of the Sorority Alpha Omicron PI, where I was one the board leaders for new recruitment and Enhanced engagement team as well as planning, organizing, and hosting different activities and meetings.
- I was voted and awarded most considerate, kind, team leader role grades 5-12
Affiliations
- I enjoy working on my personal small business, making and coming with new products weekly
- focusing on my studies and bettering my education
- independently teach myself Spanish
Timeline
Registration Associate
Children's Healthcare of Atlanta
10.2023 - Current
Receptionist
Carl Black Chevrolet Buick GMC
05.2023 - 10.2024
Receptionist
Lound Security
05.2021 - 05.2022
Summer Nanny
Local Cobb County Familys
05.2019 - 08.2023
Associate of Applied Science - Phlebotomy
Chattahoochee Technical College
High School Diploma -
Harrison High School
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