Karissa Baker
Miami,FL
Summary
High-energy hospitality professional with strong customer service and sales experience in fast-paced environments. Known for creating a premium guest experience, building rapport with high-end clientele, and maintaining professionalism in nightlife settings. Skilled at multitasking in high-volume venues while maximizing table sales and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Bartender
Rock Bar
Fort Lauderdale, FL
09.2024 - Current
- Developed and executed efficient workflow strategies during peak hours, resulting in improved service delivery.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Monitored and enforced alcohol awareness guidelines to promote a safe and enjoyable environment for guests.
- Promoted a culture of collaboration, enabling effective coordination among team members during busy operational periods.
VIP Cocktail Server
Sway Nightclub
Fort Lauderdale, FL
09.2024 - 12.2025
- Cultivated strong relationships with VIP guests by providing tailored service that enhanced their overall experience.
- Managed high-volume cocktail service during peak hours, ensuring exceptional quality and guest satisfaction.
- Engaged with bartenders to curate creative cocktail menus specifically tailored to meet the diverse tastes of clientele.
- Oversaw the cleanliness and organization of VIP spaces, contributing to a positive and engaging environment for guests.
Bartender/VIP Bottle Server
Celine Nightclub
Orlando, FL
03.2023 - 09.2024
- Created and refined signature cocktails, focusing on quality ingredients to improve customer enjoyment and engagement.
- Monitored and organized bar inventory to facilitate timely supply replenishment and operational efficiency.
- Enhanced customer satisfaction by actively interacting with patrons and creating an inviting space for all guests.
- Implemented training programs for new bartenders, focusing on standard operating procedures to enhance consistency in drink preparation and service delivery.
Education
Associate of Science - Business Management
Broward College
Fort Lauderdale, FL05-2024
Skills
- VIP Bottle Service
- Upselling & Table Sales
- High Volume Hospitality
- Luxury Guest Experience
- Team Collaboration
- POS Systems & Cash Handling
- Professional Presentation
Timeline
Bartender
Rock Bar
09.2024 - Current
VIP Cocktail Server
Sway Nightclub
09.2024 - 12.2025
Bartender/VIP Bottle Server
Celine Nightclub
03.2023 - 09.2024
Associate of Science - Business Management
Broward College