Eboni Gilbert

Delivered VIP bottle service to high-end clientele in a fast-paced nightclub environment.

Maintained expert knowledge of menu and premium bottle selections to recommend and upsell effectively.

Trained and mentored new hires on customer service etiquette and safety protocols.

Handled high tabs and cash transactions with accuracy and discretion.

Ensured cleanliness and presentation of tables, sections, and bottle displays.

Provided attentive table service in both indoor and rooftop lounge settings.

Managed multiple sections efficiently while maintaining guest satisfaction and upbeat energy. Executed bottle presentations with enthusiasm and professionalism during peak hours.

Developed loyal guest relationships through personalized service and friendly demeanor. Collaborated with bar staff and security to ensure smooth service flow.

Greeted and served guests in VIP and general sections, maintaining a polished and approachable presence.

Promoted nightly specials and bottle packages to maximize sales. Managed guest reservations and VIP seating arrangements.

Worked flexible shifts including late nights, weekends, and special events.

Ensured compliance with safety and alcohol service regulations.