Dedicated professional with expertise in crisis intervention, customer service, and attention to detail. Proven ability to foster supportive environments and enhance resident comfort in shelter operations.
Work History
House Cleaner
Self
Cleaned residential and commercial spaces using appropriate tools and techniques.
Organized cleaning schedules to maximize efficiency and ensure timely service delivery.
Assessed client needs to provide customized cleaning solutions.
Maintained inventory of cleaning supplies, ensuring availability for scheduled tasks.
Developed strong client relationships through consistent communication and reliable service delivery.
Utilized eco-friendly products to promote sustainability in cleaning practices.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained a safe working environment through proper use of cleaning products and equipment.
Warming Shelter Staff
2 Months
Tedford Housing | 11.2025 - 01.2026
Assisted clients with daily needs, fostering a supportive environment for individuals experiencing homelessness.
Coordinated intake processes, ensuring timely and accurate documentation of client information.
Monitored facility conditions, maintaining cleanliness and safety standards to enhance resident comfort.
Provided crisis intervention support, de-escalating tense situations to maintain a peaceful atmosphere.
Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
Enhanced the efficiency of resource allocation by tracking inventory levels and making timely requests for necessary supplies.
Participated in staff training sessions, enhancing knowledge of best practices in shelter operations and client care.
Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
Collaborated with team members to develop and implement engaging programming for residents' personal growth.
Package Handler
3 Months
UPS | 10.2023 - 01.2024
Operated package scanning equipment to ensure accurate tracking and delivery timelines.
Sorted and organized packages for efficient loading and dispatch processes.
Maintained clean and safe work environment by adhering to safety protocols and guidelines.
Collaborated with team members to optimize workflows and minimize delays in package handling.
Barista
6 Years 9 Months
Dunkin Donuts | 03.2014 - 12.2020
Crafted high-quality beverages while adhering to company standards for taste and presentation.
Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
Assisted in training new staff on beverage preparation techniques and customer service policies.
Managed cash register operations, processing transactions accurately and efficiently during peak hours.
Enhanced customer satisfaction by providing prompt service and addressing inquiries or concerns effectively.
Collaborated with team members to streamline workflow, reducing wait times during busy periods.
Mentored junior baristas, fostering a positive work environment and encouraging skill development among peers.
Press Operator
1 Year 11 Months
Dingley Press | 01.2018 - 12.2019
Operated various press machines, ensuring consistent quality and timely production runs.
Monitored printing processes to maintain color accuracy and print integrity.
Conducted routine maintenance on equipment to minimize downtime and enhance performance.
Led team in troubleshooting printing issues, resulting in improved workflow efficiency.