Karissa Blomquist
West Fargo
Summary
Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing.
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Digi-Key
Thief River Falls
07.2024 - Current
- Delivered or routed materials to departments using a forklift or the conveyor belt system.
- Weighed mail to determine correct postage.
- Verified shipping documents for accuracy.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Customer Service Cashier
L&M Fleet Farm
Thief River Falls
03.2018 - 12.2018
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Resolved customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed customer payments quickly and returned exact change and receipts.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
International Customer Service Specialist
Digi-Key
Thief River Falls
02.2011 - 03.2017
- Led on- and off-site customer support teams across multiple time zones.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided technical support to international customers via telephone or online chat sessions.
Education
High School Diploma -
Tri-County High School
Karlstad, MN05-1999
Some College (No Degree) - Generals
Northland Community And Technical College
Thief River Falls, MNSkills
- Shipping documentation
- Forklift operation
- Postal regulations
- Inventory management
- Customer service
- Time management
- Detail orientation
- Problem solving
- Communication skills
- Quality control
Certification
- Forklift certified
References
References available upon request.
Timeline
Shipping Clerk
Digi-Key
07.2024 - Current
Customer Service Cashier
L&M Fleet Farm
03.2018 - 12.2018
International Customer Service Specialist
Digi-Key
02.2011 - 03.2017
High School Diploma -
Tri-County High School
Some College (No Degree) - Generals
Northland Community And Technical College