Karissa Bryant
Oklahoma City,United States
Summary
Customer service professional with 5+ years of experience in financial services and logistics support. Proven expertise in complex problem resolution and multi-channel support. Advanced Microsoft Excel skills with 40 WPM typing proficiency. Currently pursuing Computer Information Systems degree.
Overview
7
7
years of professional experience
Work History
Seasonal Customer Service Associate
Amazon
10.2022 - 01.2023
- Provided real-time logistics support to delivery drivers using routing systems
- Managed customer return processes while ensuring proper documentation
- Coordinated between customers and delivery personnel to optimize delivery success
- Utilized internal tracking systems to monitor shipments and update delivery information
Member Service Representative
Navy Federal Credit Union
Midwest City, OK
07.2016 - 04.2020
- Managed comprehensive banking operations including loans, credit cards, and complex financial transactions
- Conducted vault audits and maintained cash handling procedures with 100% regulatory compliance
- Oversaw supply chain management and inventory control for branch operations
- Processed loan applications and credit card requests while providing detailed product information
- Coordinated with multiple departments to resolve escalated member issues
Education
Associate of Science - Computer Information Systems
Oklahoma State University
Oklahoma City, OK05-2025
Skills
- Microsoft Office Suite (Advanced Excel)
- 40 WPM typing speed
- CRM software experience
- Data entry and processing
- Financial service platforms
- Multi-channel customer support
- Complex problem resolution
- Financial operations
- Inventory control
- Team leadership
- Regulatory compliance
Timeline
Seasonal Customer Service Associate
Amazon
10.2022 - 01.2023
Member Service Representative
Navy Federal Credit Union
07.2016 - 04.2020
Associate of Science - Computer Information Systems
Oklahoma State University
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