Adedoyin Olutosin
Aubrey,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Seasonal Customer Service Associate
Foundever(Cashapp campaign)
Aubrey, TX
10.2024 - 04.2025
- Resolved customer inquiries in a timely manner.
- Responded to customer inquiries via email and chat.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Certified Nursing Assistant
Sunrise Senior living
Plano, TX
05.2019 - 01.2023
- Assisted patients with daily living activities, monitoring vital signs, and maintaining accurate health records
- Reported changes in patient health to medical staff, contributing to timely and effective medical interventions
- Provided compassionate care and support, improving patient satisfaction and comfort levels
Customer Service Representative (CSR)
ISON BPO
Nigeria
01.2015 - 01.2018
- Handled customer inquiries via phone, email, and chat, ensuring efficient resolution and data management
- Assisted customers with product selection, order placement, and issue resolution, enhancing overall service quality
- Resolved escalated customer complaints empathetically, improving customer retention and satisfaction
- Assisted customers with basic technical troubleshooting, including software installation, password resets, and configuration issues
- Documented technical problems and escalated them to higher-tier technical teams when necessary
- Collaborated with technical support teams to streamline troubleshooting processes and enhance customer experience
Education
Associate degree -
Collin College
Plano, TX03.2025
Skills
- RM Tools (Salesforce, Zendesk)
- Ticketing Systems
- Entry-level Technical Troubleshooting
- Data Entry & Record Management
- Technical Troubleshooting (Entry-level)
- CRM Tools (Salesforce, Zendesk)
- Escalation Management
- Multichannel Support (Phone, Email, Chat)
- Patient Care & Monitoring
- Time Management & Attention to Detail
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Empathy
Timeline
Seasonal Customer Service Associate
Foundever(Cashapp campaign)
10.2024 - 04.2025
Certified Nursing Assistant
Sunrise Senior living
05.2019 - 01.2023
Customer Service Representative (CSR)
ISON BPO
01.2015 - 01.2018
Associate degree -
Collin College