Autumn Cagle
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Seasonal Customer Service Associate
Foundever
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Spectrum
03.2021 - 01.2025
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
Claims Representative
Trustmark National Bank
08.2017 - 02.2021
- Processed and analyzed customer claims with accuracy and attention to detail
- Maintained accurate records of all communications with customers
- Reviewed customer documentation for completeness and accuracy
- Interviewed or corresponded with claimants and witnesses to determine claim settlement, denial, or review
Outbound Sales Call Center Agent
TMobile
12.2013 - 07.2017
- Utilized CRM software to manage client accounts, track leads, and document customer interactions
- Identified opportunities to upsell products or services using persuasive sales techniques
- Worked collaboratively with other departments within organization in order to ensure accurate delivery of services and products sold
Education
Diploma - Nursing
Mildred Elley
05.2024
High school or equivalent -
ParkPlace Christian Academy
05.2013
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Critical thinking
- Computer proficiency
- Call center operations
- Client relations
- Payment processing
- Effective communication
- Customer support
- Complex Problem-solving
Timeline
Seasonal Customer Service Associate
Foundever
02.2025 - Current
Customer Service Representative
Spectrum
03.2021 - 01.2025
Claims Representative
Trustmark National Bank
08.2017 - 02.2021
Outbound Sales Call Center Agent
TMobile
12.2013 - 07.2017
High school or equivalent -
ParkPlace Christian Academy
Diploma - Nursing
Mildred Elley
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