Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karissa Eickhoff

Yorba Linda,CA

Summary

Versatile and dynamic, excelled at Buffalo Wild Wings by advancing from Hostess to Certified Trainer, showcasing adaptability and a commitment to excellence. Expert in bartending and customer service, significantly enhanced customer loyalty and team efficiency. Skilled in POS operations and team training, embodying professional appearance and hospitality service expertise.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server & Bartender

Buffalo Wild Wings
Brea, CA
12.2012 - 09.2024
  • Progressive Growth: Advanced from Hostess/Cashier to Server, Bartender, and Certified Trainer, reflecting dedication and adaptability
  • Bartending & Customer Engagement: Managed a full bartop of customers while simultaneously preparing drinks for the floor, maintaining high-quality standards in a busy atmosphere
  • Inventory & Stock Management: Conducted weekly liquor inventory checks, ensuring sufficient stock levels and timely reordering
  • Training & Development: Certified trainer in bartending and serving, responsible for onboarding and mentoring new staff to uphold company standards
  • Awards & Recognition: Consistently acknowledged as Employee of the Month for exemplary service and commitment to customer satisfaction
  • Customer Loyalty & Service: Built strong rapport with regular customers, contributing to a loyal customer base through friendly, attentive service
  • Efficient Multitasking: Successfully handled large volumes of customers, balancing multiple drink orders and customer interactions under pressure
  • Operational Proficiency: Developed expertise in restaurant workflows, including order accuracy, food and drink safety standards, and handling cash transactions error-free
  • Enhanced Team Collaboration: Acted as a key support during high-volume events, coordinating with fellow bartenders and servers to ensure seamless service and customer satisfaction
  • Problem Solving & Issue Resolution: Quickly and calmly resolved guest complaints, turning around difficult situations to create positive experiences and retain customers

Cashier/Line Cook

Yorba Linda Bowl
Yorba Linda, CA
06.2010 - 01.2013
  • Order Fulfillment & Accuracy: Managed orders as a Snack Bar Cashier and Short Order Cook, ensuring accurate cash handling and payment processing
  • Food Preparation: Prepped and cooked orders efficiently to meet customer demands and maintain fast service
  • Inventory Management: Conducted weekly inventory, ensuring stock levels were adequate and replenishments timely
  • Customer Interaction & Satisfaction: Engaged with patrons in a friendly, approachable manner, providing a welcoming environment and ensuring all orders were accurate and timely
  • Cross-functional Support: Assisted other team members during busy shifts, reducing wait times and contributing to an overall improved customer experience

Retail Sales Associate

Styles for Less
Anaheim Hills, CA
04.2009 - 05.2010
  • Sales & Customer Interaction: Assisted customers with purchases, provided recommendations, and ensured a positive retail experience
  • POS System Proficiency: Processed transactions accurately, handling cash and card payments efficiently
  • Enhanced Customer Relations: Fostered long-term customer loyalty by assisting with product selection, and providing personalized recommendations to meet individual needs
  • Team Morale & Engagement: Played an active role in team meetings, sharing ideas to improve sales techniques and customer satisfaction strategies

Education

Associate of Arts - Liberal Arts

Santiago Canyon College
Orange, CA
05-2013

High School Diploma -

El Dorado High School
Placentia, CA

Skills

  • Bartending & Mixology
  • Customer Service Excellence
  • Restaurant Operations
  • Team Collaboration & Training
  • Adaptability
  • Food inspection
  • Team member support
  • Hostess support
  • Safe Food Handling
  • Table resetting
  • Beverage Preparation
  • Order delivery practices
  • Table Bussing
  • Daily specials memorization
  • Table Setting
  • Food spoilage prevention
  • Hospitality service expertise
  • Point of Sale (POS) system operations
  • Professional Appearance

Certification

  • California Food Handler Certification
  • RBS (Responsible Beverage Service)

Timeline

Server & Bartender

Buffalo Wild Wings
12.2012 - 09.2024

Cashier/Line Cook

Yorba Linda Bowl
06.2010 - 01.2013

Retail Sales Associate

Styles for Less
04.2009 - 05.2010

Associate of Arts - Liberal Arts

Santiago Canyon College

High School Diploma -

El Dorado High School

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Karissa Eickhoff