Mia Fernandez
Summary
Energetic and customer-focused professional seeking a bartending or serving position in a fast-paced hospitality environment. Offering over 4 years of experience in food and beverage service, cash handling, and guest engagement, with proven ability to provide efficient service and create a positive dining and bar experience.
Overview
6
6
years of professional experience
Work History
Server & Bartender
BBRG Bayside LLC
04.2023 - Current
- Served food and beverages in a high-volume restaurant while delivering exceptional customer service.
- Prepared and served cocktails, beer, and wine following recipe and safety guidelines.
- Handled bar opening/closing duties, stocked inventory, and maintained cleanliness.
- Collaborated with kitchen and bar staff to ensure timely and accurate order delivery.
- Built guest relationships to encourage repeat business and increased tips.
Server
John Martin's
10.2022 - 02.2023
- Took food and drink orders using POS system and ensured accuracy.
- Maintained a clean and organized dining environment.
- Promoted specials and upsold menu items to boost check totals.
Server
Applebee's Neighborhood Bar & Grill
11.2020 - 08.2022
- Explained menu options and made suggestions based on guest preferences.
- Maintained high service standards during peak hours.
- Helped train new staff and ensured table turnover was timely.
Cashier Team Lead
Sheetz
12.2019 - 01.2021
- Trained new hires and ensured accurate cash register operations.
- Provided excellent customer service and resolved complaints efficiently.
- Managed shift coverage and balanced drawers.
Education
Master of Science - Finance
Florida International University
Miami, FL12.2025
Bachelor of Business Administration - Finance, Business Analytics
Florida International University
Miami, FL12.2024
Skills
- Bartending & Mixology
- Food & Beverage Service
- Point-of-Sale (POS) Systems
- Cash Handling & Reconciliation
- Inventory Management
- Customer Service Excellence
- Upselling & Guest Engagement
- Time Management & Adaptability
Languages
English - Proficient
Spanish - Moderate
Timeline
Server & Bartender
BBRG Bayside LLC
04.2023 - Current
Server
John Martin's
10.2022 - 02.2023
Server
Applebee's Neighborhood Bar & Grill
11.2020 - 08.2022
Cashier Team Lead
Sheetz
12.2019 - 01.2021
Bachelor of Business Administration - Finance, Business Analytics
Florida International University
Master of Science - Finance
Florida International University
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