Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
A Little About Me
Timeline
Generic

Karissa Falcon

Uvalde,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Seller/Server

SOE Beverage Barn
Brackettville, TX
05.2023 - 12.2023
  • Developed and maintained relationships with existing customers to ensure repeat business.
  • Responded promptly to customer inquiries, complaints, and requests for product information.
  • Assisted customers with returns or exchanges when necessary.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Handled credit cards and cash to accurately process payments at point of sale.
  • Developed new business and maintained existing sales to achieve profitable revenue growth.
  • Managed documentation to facilitate transactions and drive smooth sales closing.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Replenished and arranged items to maintain appearance.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Produced sales documents, finalized deals and filed records.

Jailer/911 Dispatcher

Kinney County Sheriffs Office
Brackettville, TX
04.2022 - 03.2023
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Investigated incidents involving violations of jail policies or procedures.
  • Facilitated communication between inmates and their families through phone calls or visits.
  • Prepared detailed reports regarding daily activities within the facility.
  • Issued clothing, bedding and other authorized items to inmates.
  • Performed head counts, checking cells for missing inmates.
  • Served meals and dispensed medications to inmates.
  • Maintained records of prisoners' identification and charges.
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
  • Compiled statistical data related to 911 calls received such as response times and types of calls handled.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.
  • Assisted departments with special requests for assistance and BOLOs.
  • Advised personnel about accidents, weather conditions or other hazards.

Cashier/ Server

Fort Clark Springs Golf Course
Brackettville, TX
09.2020 - 04.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered phone calls to assist customers with questions and orders.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Seller/Server

SOE Beverage Barn
Brackettville, TX
05.2017 - 08.2020
  • Performed inventory management duties such as stocking shelves, rotating stock, and tracking shipments.
  • Assisted customers with returns or exchanges when necessary.
  • Assisted customers with purchases by sharing merchandise and pricing information.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Handled credit cards and cash to accurately process payments at point of sale.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food/drink products.

Pool Lifeguard

Fort Clark Springs
Brackettville, TX
05.2017 - 08.2017
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
  • Provided CPR and First Aid as required for injured or ill patrons.
  • Created daily activity reports to document patron behavior and incidents that occurred at the pool facility.
  • Responded quickly to any medical emergencies according to established protocols.
  • Communicated effectively with supervisors regarding staffing levels, maintenance needs and special requests from guests.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
  • Checked weather reports to warn public of potential inclement weather and proper safety procedures.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Provided waivers and other safety documents for patrons to sign for legal guidelines.

Education

High School Diploma -

Brackett High School
Brackettville, TX
05-2019

Skills

  • Customer Engagement
  • Professional Networking
  • Outstanding physical stamina
  • Inventory
  • Sales Techniques
  • Upselling

Certification

  • Certified EKG Technician (CET): 2/14/2024-2/14/2026
  • Certified Phlebotomy Technician (CPT): 3/1/2024-3/1/2026
  • Certified Clinical Medical Assistant (CCMA): 4/19/2024-4/19/2026

Certifications to come:

  • CNA
  • PCT

Accomplishments

Varsity Cheerleader 2018-2019.

Cheerleading Competition 2019, 3rd place Spirit All State.

Varsity Softball 2017-2019

President/Deans list Southwest Texas Junior College - Fall semester 2023

Affiliations

Full time student,PCT program at Southwest Texas Junior College: August 2023-May2024

Languages

English
Full Professional

A Little About Me

I am 22 years old, currently attending SWTJC for the PCT program. I have recently received the following certifications: 

CCMA, CPT,CET (2023-2024). 

My junior year of high school (2018) I also obtained my CNA,EKG, and my Phlebotomy certifications, in addition to being in sports and working two jobs part time. 

I know I would make a great additional to your team because  I am hardworking,goal driven, ambitious, trainable,positive and eager to learn new things. 

Timeline

Seller/Server

SOE Beverage Barn
05.2023 - 12.2023

Jailer/911 Dispatcher

Kinney County Sheriffs Office
04.2022 - 03.2023

Cashier/ Server

Fort Clark Springs Golf Course
09.2020 - 04.2022

Seller/Server

SOE Beverage Barn
05.2017 - 08.2020

Pool Lifeguard

Fort Clark Springs
05.2017 - 08.2017

High School Diploma -

Brackett High School

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Karissa Falcon