Karissa Heffner

Analyzed data to optimize operational processes and support strategic decisions.

• Processed vehicle sales contracts ensuring compliance with regulations.
• Developed reports on daily operations to improve workflow efficiency.
• Conducted comprehensive research on discrepancies in accounts receivable to ensure ledger accuracy.
• Coordinated cross-departmental projects to enhance communication and efficiency.
• Managed vehicle sales and lease financing arrangements effectively.
• Generated departmental reports, compiling data and providing detailed analysis of results.
• Implemented strategies streamlining financing processes for improved efficiency.

• Trained 45+ technicians on warranty labor operations and repair procedures.
• Managed repair invoice bookings to enhance daily business efficiency.
• Issued purchase orders for necessary parts and supplies to support repair activities.
• Ensured timely shipment of parts by effectively tracking orders.
• Reconciled daily cash flow for three cashiers, ensuring balanced deposits.
• Submitted accurate payroll for all technicians in a timely manner.
• Invoiced technician notes detailing causes of failure and repairs performed.
• Coordinated training and accommodations for technicians to maintain certifications.

• Company Overview: Automotive
• Scheduled vehicle service appointments.
• Welcomed customers and made general assessments of vehicle issues.
• Worked to ensure customer satisfaction and handled customer issues.
• Recorded customer vehicle service issues in company database.
• Resolved customer complaints and minor customer service issues.
• Performed customer follow-up contact to ensure customer satisfaction.
• Prepared summaries of vehicle issues for auto technicians.
• Performed basic auto repairs and assisted with more complex vehicle problems.
• Prepared customer invoices and processed customer payments.
• Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.
• Automotive
• Assisted team members by providing training on warranty administration processes.
• Analyzed trends in warranty claims to identify potential areas for improvement.
• Processed warranty paperwork for accurate documentation, reporting and filing.
• Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
• Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
• Resubmitted rejected warranty claims and received authorization for write-offs.
• Resolved discrepancies in warranty coverage for customers.
• Followed up on payments for outstanding claims.
• Maintained up-to-date knowledge of current industry regulations related to warranties.
• Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
• Reconciled warranty receivables with payments using appropriate accounting schedules.
• Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
• Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
• Provided extended warranty data and pricing to sales departments.
• Managed the return of defective products from customers, ensuring timely replacement or repair.
• Assisted in creating standard operating procedures for processing warranty requests.
• Investigated customer complaints regarding product defects and non-compliance with warranties.
• Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
• Monitored warranty costs, identifying areas for cost savings opportunities.
• Examined claims, records and procedures to grant approval of coverage.
• Organized information by using spreadsheets, databases or word processing applications.
• Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
• Signed payment approvals accepted claims.
• Drafted statements of loss to summarize payments, underlying policy coverages and damages.