Karissa Hillery
Pensacola,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
Pensacola, FL
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Pharmacy Technician
CVS Pharmacy
Pensacola, FL
04.2022 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Homemaker
Hillery Household
Virginia Beach, VA
01.2011 - 04.2022
- Promoted good oral and personal hygiene by aiding with shaving, bathing, and teeth brushing.
- Addressed household needs with meal preparation, housekeeping and transportation.
- Participated in fun group activities to boost mood, improve overall memory, and provide light entertainment.
- Completed dusting, washing dishes, laundry, and vacuuming.
- Managed household finances
- Scheduled appointments
- Military Spouse
Education
Certificate - Real Estate
AMU
Skills
- Issue Resolution
- Policies and Procedures Adherence
- Customer Relations
- LiveChat Messaging
- Calm Under Pressure
- Professional Telephone Demeanor
- Product and Service Knowledge
- Product Recommendations
- Customer Support
Timeline
Member Service Representative II
Navy Federal Credit Union
12.2022 - Current
Pharmacy Technician
CVS Pharmacy
04.2022 - 12.2022
Homemaker
Hillery Household
01.2011 - 04.2022
Certificate - Real Estate
AMU