Karissa Hillery
Pensacola,Florida
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Pharmacy Technician
CVS Pharmacy
04.2022 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Homemaker
Hillery Household
01.2011 - 04.2022
- Promoted good oral and personal hygiene by aiding with shaving, bathing, and teeth brushing.
- Addressed household needs with meal preparation, housekeeping and transportation.
- Participated in fun group activities to boost mood, improve overall memory, and provide light entertainment.
- Completed dusting, washing dishes, laundry, and vacuuming.
- Managed household finances
- Scheduled appointments
- Military Spouse
Education
Certificate - Real Estate
AMU
Skills
- Issue Resolution
- Policies and Procedures Adherence
- Customer Relations
- LiveChat Messaging
- Calm Under Pressure
- Professional Telephone Demeanor
- Product and Service Knowledge
- Product Recommendations
- Customer Support
Timeline
Member Service Representative II
Navy Federal Credit Union
12.2022 - Current
Pharmacy Technician
CVS Pharmacy
04.2022 - 12.2022
Homemaker
Hillery Household
01.2011 - 04.2022
Certificate - Real Estate
AMU
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