Devynn Pierce
Bridgeville,DE
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative II
Del-One Federal Credit Union
Seaford, DE
10.2022 - Current
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Interviewed applicants to identify needs and evaluate eligibility for loans or mortgages.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Created strategic financial solutions to suit individualized client needs.
- Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
- Verified cash by balancing cash drawers and maintaining cash count records.
Loan Operations Specialist II
Tidemark Federal Credit Union
Seaford , DE
03.2022 - 10.2022
- Monitored pipelines to track and log the status of loans.
- Reviewed all final documents for accuracy and ensured they are filed in Encompass.
- Processed Note and Allonge for shipment.
- Managed disbursements, processed checks, and mailed correspondence.
- Maintained loan files for construction loans using Built.
- Processed draws, worked with builders and borrowers to ensure loans are moving forward.
Loan Operations Specialist I
Tidemark Federal Credit Union
Seaford , DE
03.2021 - 03.2022
- Assisted in the preparation of monthly loan reports.
- Responded to credit disputes and submitted updates using E-Oscar.
- Entered title and vehicle information into the database.
- Ensured liens are recorded and released for all vehicles.
- Processed and tracked debt protection, CPI, and GAP insurance claims.
- Assisted with preparation and submission of deeds and other records for land purchases.
Education
Woodbridge High School
Greenwood, DE06-2016
Skills
- Customer Support
- Issue Resolution
- Time Management
- Attention to detail
- Product Sales
- Service Recommendations
- Administrative and Office Support
- Proficient in MS Office
Certification
Certified Credit Counselor
Notary Public
NMLS ID 2539383
Timeline
Member Service Representative II
Del-One Federal Credit Union
10.2022 - Current
Loan Operations Specialist II
Tidemark Federal Credit Union
03.2022 - 10.2022
Loan Operations Specialist I
Tidemark Federal Credit Union
03.2021 - 03.2022
Woodbridge High School
Certified Credit Counselor
Notary Public
NMLS ID 2539383
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