Tanisha Gipson
Member Service Representative
DALLAS,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
04.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller II
Woodforest National Bank
06.2016 - 04.2018
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
LOGISTICS SPECIALIST
UNITED STATES NAVY
06.1993 - 06.2013
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Generated monthly performance reports to track and analyze shipping trends.
- Registered vendors and customers on database to maintain updated roster.
- Built and established relationships with staff and vendors.
- Managed inventory levels to verify availability of stock for customer orders.
- Identified opportunities for inventory reductions.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Validated inventory levels and updated systems using handheld devices.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
Education
Bachelor Of Science - Business Management
University of Phoenix
Tempe, AZ03.2010
Skills
- Oracle EnterpriseOne
- Livechat Messaging
- Loyalty Programs
- Corrective Actions
- Member Relations
- Bank Secrecy Act
- Product Recommendations
- Customer Account Management
- Trained in Salesforce
- Call Volume and Quality Metrics
- Document and Records Management
- Loan Application Processing
- USA Patriot Act
- Call Volume Analysis
- Understanding Customer Needs
- Microsoft Office
- Teller Transactions
- Telephone Reception
- Loan Disbursement
- Member Retention
- Mobile Banking
- Customer Support
- Calm and Professional Under Pressure
- Banking Operations Support
Timeline
Member Service Representative II
Navy Federal Credit Union
04.2018 - Current
Bank Teller II
Woodforest National Bank
06.2016 - 04.2018
LOGISTICS SPECIALIST
UNITED STATES NAVY
06.1993 - 06.2013
Bachelor Of Science - Business Management
University of Phoenix
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