KARISSA R HOLMES
ABILENE,TX
Summary
To obtain a full-time position in which my customer service, personal, clerical and general office skills will contribute to greater office efficiency and productivity.
Overview
14
14
years of professional experience
Work History
Child Support Officer II
Office of the Attorney General
ABILENE, TX
08.2019 - Current
- Review cases for actions, including but not limited to, collection calls, scheduling matters, current/new employer wage withholdings, EIM monitoring, front desk and phone queue rotation, direct customer service, court reminder calls, request documents from district clerks, mail orders to parties, lists as assigned, and kiosk assistance.
Child Support Officer II
Goodwill Industries
FORT WORTH, TX
02.2019 - 08.2019
- Review cases for actions, including but not limited to, collection calls, scheduling matters, current/new employer wage withholdings, EIM monitoring, front desk and phone queue rotation, direct customer service, court reminder calls, request documents from district clerks, mail orders to parties, lists as assigned, and kiosk assistance.
JP and District Clerk Deputy
Taylor County
ABILENE, TX
03.2017 - 02.2019
- Reviewed all incoming civil litigation documents, including but not limited to, child protective services, custody, divorces, child support, and small claims. worked closely with judicial personnel to ensure completion of documentation maintained constant communication with attorneys' and pro se litigants to ensure compliance with courthouse rules, and efiling acceptance.
Legal Secretary
Dennis Von Willer
ABILENE, TX
10.2016 - 02.2017
- Supervised in multiple aspects of litigation from inception to completion, including but not limited to, drafting legal documents, communicating with clients, opposing counsel and courthouse personnel, and maintaining schedule for attorneys' mediations, court appearances, and depositions
Office Assistant
Danny E. Wheat
ABILENE, TX
09.2015 - 10.2016
- Reviewed insurance policies and procedures to ensure compliance Reviewed and processed medical records Assisted the billing department in the revenue cycle management process coordinated appointments collected and processed monies liaison between patients and medical professionals
Member Services Representative
Hendrick Medical center
ABILENE, TX
01.2014 - 01.2015
- Reviewed Medical Documentation Coordinated with Medical Professionals Liaison between Doctors and Patients
legal/customer service assistant
Senter Realtors
ABILENE, TX
06.2012 - 04.2013
- Processed and drafted legal documents pertaining to the sale of property submission of Legal property description filing of real property documents with the county clerk corresponded with local attorneys reviewed divorce decrees for property division
Education
Associate's Degree - General Studies
Cisco Junior College
Abilene, TX05.2025
High School Diploma - undefined
Cooper High School
Abilene, TXSkills
- Proficient Customer service
- Proficient 16-line PBX Operator
- Proficient Written and Verbal Communication Skills
- Proficient with Word, Excel, and 10 Key
- Proficient in all Office Skills
Timeline
Child Support Officer II
Office of the Attorney General
08.2019 - Current
Child Support Officer II
Goodwill Industries
02.2019 - 08.2019
JP and District Clerk Deputy
Taylor County
03.2017 - 02.2019
Legal Secretary
Dennis Von Willer
10.2016 - 02.2017
Office Assistant
Danny E. Wheat
09.2015 - 10.2016
Member Services Representative
Hendrick Medical center
01.2014 - 01.2015
legal/customer service assistant
Senter Realtors
06.2012 - 04.2013
High School Diploma - undefined
Cooper High School
Associate's Degree - General Studies
Cisco Junior College