Leydi Flores
Salinas,CA
Summary
Highly-motivated employee with desire to take on new challenges. 17 years of experience applying multitasking skills to complete daily duties while resolving issues. Team leader. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Child Support Officer II
Monterey County Department Of Child Support Services
Salinas
04.2023 - Current
- Collects monthly child support payments.
- Contacts and follows up with employers and customers using various communication channels including phone, text, and email.
- Sends, receives and verifies customers’ health insurance information.
- Types detailed case notes and keeps customers' profiles up-to-date.
- Access classified government data bases to compile information.
- Manages and disposes of sensitive and confidential information.
- Translates documents from English to Spanish.
- Uses office equipment such as fax machines and printers.
Sales Specialis
Lowe's
Salinas, CA
10.2017 - 04.2023
- Engages customers in friendly, professional dialogue to determine needs.
- Collects payments, issues receipts and updates customer accounts to reflect new product status.
- Maintains a filing system containing legal paper work organized in a clear and efficient way.
- Trains new team members (regular associates and managers) in product knowledge, store software, processes, policies, stock procedures and customer services.
- Contacts vendors to orders new merchandise and store supplies.
- Monitors and directs work of lower-level associates.
- Interprets and explains policies and procedures to team members, management and customers.
- Identifies issues and utilizes emotional intelligence and diplomatic communication to defuse.
- Responded to an average of 40 incoming telephone calls and customer emails daily, delivering comprehensive information on store, products, and services.
Retail Sales Associate
Sears
Salinas, CA
07.2005 - 10.2017
- Makes sure that the customers' needs were met and great customer service was provided.
- Assists customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Keep calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Arts - Spanish Linguistics, Department Honors
California State University of Monterey Bay
Marina CA06.2010
Skills
- Fast Learner
- Service Oriented
- Leadership Skills
- Problem Solving
- Well Organized
- Employee Coaching
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Child Support Officer II
Monterey County Department Of Child Support Services
04.2023 - Current
Sales Specialis
Lowe's
10.2017 - 04.2023
Retail Sales Associate
Sears
07.2005 - 10.2017
Bachelor of Arts - Spanish Linguistics, Department Honors
California State University of Monterey Bay
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