Karissa Jones
Madison,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Chef's Assistant
Fat Cat BBQ
Madison, TN
03.2024 - Current
- Assisted head Chef in preparing and cooking meals for the restaurant.
- Maintained cleanliness of kitchen by washing dishes, cleaning counters and other surfaces, and sweeping floors.
- Prepared ingredients such as vegetables, fruits, meats, and cheeses for use in recipes.
- Followed instructions from head chef to assemble dishes according to recipe requirements.
- Ensured that all food items were stored properly according to health regulations.
- Monitored temperatures of ovens, grills, fryers, steamers, and other equipment used in the kitchen.
- Cleaned workstations and any spills immediately after use.
- Carried out general maintenance tasks such as changing light bulbs and unclogging drains.
- Bagged takeout orders for customers quickly and efficiently.
Field Trainer/ Safety Advisor
Optimum Home Fire Safety
Madison, TN
10.2023 - Current
- Conducted on-site training sessions to ensure proper implementation of company policies and procedures.
- Coached individual employees on how best to perform their duties while out in the field.
- Communicated regularly with regional managers regarding progress made by employees undergoing training.
- Provided advice and assistance when issues arise between customers and field personnel.
- Adhered strictly to fire safety regulations by ensuring that all exits remain unobstructed at all times.
- Performed routine maintenance checks on all fire safety systems and equipment.
- Took part in community outreach programs educating citizens on fire safety protocols.
- Participated in community education programs designed to promote awareness about fire safety.
COO
Assure Jones Cleaning
Nashville, TN
10.2022 - 11.2024
- Developed and implemented strategic plans to achieve organizational objectives.
- Conducted research, analyzed data, and developed reports for senior leadership team.
- Established policies and procedures to ensure efficient operations.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Organized and oversaw capital improvement projects to maintain business viability.
Cashier Assistant/Crew Member Trainer
Southern Sizzle
Hermitage, TN
06.2021 - 09.2022
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Education
High School Diploma -
McGavock High School
Nashville, TN05-2021
Skills
- Inbound and Outbound Calling
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Adaptable Learner
- Effective Time Utilization
- Effective Task Management
Affiliations
- I volunteered to be a teacher's assistant for Kindergarteners
- I volunteer each month with Joseph Store House in Lebanon, TN
References
References available upon request.
Timeline
Chef's Assistant
Fat Cat BBQ
03.2024 - Current
Field Trainer/ Safety Advisor
Optimum Home Fire Safety
10.2023 - Current
COO
Assure Jones Cleaning
10.2022 - 11.2024
Cashier Assistant/Crew Member Trainer
Southern Sizzle
06.2021 - 09.2022
High School Diploma -
McGavock High School
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