Summary
Overview
Work History
Education
Skills
Timeline
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Karissa March

Gilbert,AZ

Summary

Dynamic Portfolio and Operations Manager with a proven track record at OPENLANE, excelling in customer-focused strategies and territory management. Achieved quarterly sales targets through strategic account management and robust training programs. Skilled in contract negotiation and fostering team collaboration, consistently enhancing client satisfaction and loyalty.

Sales professional with proven expertise in driving revenue growth and building strong client relationships. Adept at strategic planning, market analysis, and delivering effective solutions to meet business objectives. Strong focus on team collaboration and adapting to evolving market demands. Known for reliability and achieving impactful results in dynamic environments.

Overview

17
17
years of professional experience

Work History

Portfolio Manager/Area Sales Manager

OPENLANE (AFC)
05.2018 - 11.2024
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for branch staff, fostering professional development and career growth.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Operations Manager

OPENLANE (CarsArrive)
05.2008 - 05.2018
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Trained and regularly mentored customer service representatives on performance-oriented strategies and customer service techniques.

Education

High School Diploma -

Red Mountain High School
Mesa
05-1999

Skills

  • Customer-focused
  • Training and mentoring
  • Territory and account management
  • Rapport and relationship building
  • Sales process
  • Contract Negotiation
  • Sales Training

Timeline

Portfolio Manager/Area Sales Manager

OPENLANE (AFC)
05.2018 - 11.2024

Operations Manager

OPENLANE (CarsArrive)
05.2008 - 05.2018

High School Diploma -

Red Mountain High School

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Karissa March