Karissa Marin
Dillon,CO
Summary
I am a dedicated and friendly professional with over fifteen years of experience in the customer service industry.Throughout my journey, I have embraced various roles both in front of and behind the scenes in busy, high-volume restaurants. I recognize the value of teamwork and take pride in supporting my colleagues as we strive towards our shared objectives. My commitment to providing exceptional service is driven by a genuine desire to create a welcoming atmosphere for every guest. I enjoy multi-tasking while ensuring that each customer receives attentive, timely, and friendly service. Maintaining a positive attitude is essential to me, as I believe that a simple smile can make a meaningful difference in someone’s day.
Overview
17
17
years of professional experience
Work History
Registered Behavior Technician
OGBC
01.2025 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Used Software to document patient information, progress notes, and treatment plans.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
Bartender/Server
Bigsbys Folly Craft Winery
11.2018 - 05.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server/Bartender
Tavern Hospitality Group
05.2010 - 11.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- As the lead server, I took pride in training new employees on menus, restaurant setup, and closing procedures, while clearly communicating their responsibilities to ensure their success.
Server
Sports Column
03.2008 - 05.2011
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Education
Iowa City West High
Iowa City, IASkills
- High volume dining
- Multitasking and organization
- Strong work ethic
- Exceptional customer service
- Excellent communication skills
- A strong team player who recognizes that success in the restaurant industry is built on collaboration and teamwork
Timeline
Registered Behavior Technician
OGBC
01.2025 - Current
Bartender/Server
Bigsbys Folly Craft Winery
11.2018 - 05.2021
Server/Bartender
Tavern Hospitality Group
05.2010 - 11.2018
Server
Sports Column
03.2008 - 05.2011
Iowa City West High
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