Laila Swain
Jacksonville,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Bloom Behavioral Solutions
Jacksonville, FL
01.2025 - Current
- Implemented individualized behavior intervention plans to enhance client progress and skill acquisition.
- Monitored client behavior and collected data to track improvements and inform treatment adjustments.
- Collaborated with families and multidisciplinary teams to ensure consistent behavioral support across environments.
- Maintained strict adherence to HIPAA regulations and BCBA ethical guidelines in all client interactions and documentation.
- Trained and mentored new staff on behavior analysis techniques and effective intervention strategies.
- Developed engaging activities to promote social skills and positive behaviors in clients.
- Advocated for client needs during team meetings, ensuring alignment with best practices in behavior therapy.
- Supported implementation of feeding intervention programs to address mealtime behaviors and promote adaptive eating skills in accordance with individualized treatment plans.
Federal Work Study Student
University Of North Florida Student Union Administration
Jacksonville
01.2023 - 12.2024
- Answered calls for the Enrollment Services department. Transferred callers to their desired person(s) or correct department. Provided answers to callers with questions concerning the university.
- Enhanced student comprehension by incorporating real-world examples and relatable scenarios into lessons.
- Developed comprehensive communication strategies to enhance clarity around enrollment requirements and deadlines for students.
- Facilitated seamless enrollment processes by coordinating with departments to resolve student inquiries and issues.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
Practicum Student
Brooks Rehabilitation Hospital
Jacksonville, FL
05.2024 - 07.2024
- Facilitated engaging group therapy sessions to promote social skills and enhance peer interactions among clients.
- Collaborated with multidisciplinary teams to implement therapeutic interventions and monitor client progress effectively.
- Observed and supported patient treatment sessions to promote cognitive, behavioral, and functional skill development.
- Assisted with structured therapeutic activities designed to improve attention, communication, and daily living skills.
- Maintained professionalism and adherence to HIPAA and clinical protocols in a medical rehabilitation setting.
Setup Crew Member
Christ Church East
Jacksonville, FL
01.2022 - 03.2023
- Improved event setup efficiency by coordinating with team members and prioritizing tasks.
- Ensured safety during event setups by adhering to guidelines and proper equipment usage.
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
Restaurant Server
Cool Moose Cafe
Jacksonville, FL
11.2019 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelors of Science - Psychology
University of North Florida
Jacksonville, FL12-2024
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL05-2021
Skills
- Research proficiency
- Customer Communication
- Problem-solving abilities
- High-Volume Dining
- Interpersonal skills
- Conflict resolution
- Time management
- Punctual and Reliable
- Decision-making
- Effective communication
- Organizational skills
- Customer service
- Behavior intervention plans
- Data collection methods
- Multidisciplinary collaboration
Certification
- RBT - Registered Behavior Technician
- CPR - Cardiopulmonary resuscitation certified
- BLS - Basic Life Support Certified
Timeline
Registered Behavior Technician
Bloom Behavioral Solutions
01.2025 - Current
Practicum Student
Brooks Rehabilitation Hospital
05.2024 - 07.2024
Federal Work Study Student
University Of North Florida Student Union Administration
01.2023 - 12.2024
Setup Crew Member
Christ Church East
01.2022 - 03.2023
Restaurant Server
Cool Moose Cafe
11.2019 - 12.2021
Bachelors of Science - Psychology
University of North Florida
High School Diploma -
Samuel W. Wolfson High School