Karissa Mendez
Brooksville,FL
Summary
Compassionate and dedicated professional with extensive experience in patient care at Home Instead. Skilled in meal preparation and personal hygiene assistance, I excel in fostering emotional well-being while ensuring safety. Proven ability to enhance service delivery through effective communication and training, driving improvements in client satisfaction and care quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HHA
Home Instead
Spring Hill, FL
08.2022 - 07.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored clients' health status, reporting changes to healthcare professionals.
- Maintained accurate documentation of care plans and client progress.
- Provided companionship, fostering emotional well-being for clients.
Lead Csa
Wawa
Brooksville, FL
05.2019 - 02.2025
- Trained and mentored new associates on company policies and procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Collaborated with management to implement process improvements in service workflows.
- Supervised daily operations to ensure efficient customer service delivery.
Daycare Worker
Little Bees
Spring Hill, FL
06.2021 - 2025
- Supervised daily activities, ensuring safety and engagement of children in care.
- Assisted in lesson planning and implementation of educational programs for various age groups.
- Facilitated communication between parents and staff regarding child development and needs.
- Maintained cleanliness and organization of play areas to promote a safe environment.
Customer Service Manager
Walmart
Spring Hill, FL
04.2015 - 05.2019
- Managed customer inquiries, ensuring timely and effective resolution of issues.
- Trained and mentored team members to enhance service delivery standards.
- Developed and implemented process improvements for operational efficiency.
- Analyzed customer feedback to identify trends and drive strategic initiatives.
Education
High School Diploma -
Spring Stead High School
Spring Hill, FLSkills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
Certification
I am also CPR & First aid certified
Timeline
HHA
Home Instead
08.2022 - 07.2025
Daycare Worker
Little Bees
06.2021 - 2025
Lead Csa
Wawa
05.2019 - 02.2025
Customer Service Manager
Walmart
04.2015 - 05.2019
High School Diploma -
Spring Stead High School