Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Karissa Smith

Karissa Smith

Gilroy,CA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Front Desk Operator

Gold's Gym
Gilroy, CA
09.2022 - Current
  • Handles payment processing and provides customers with receipts and proper bills and change.
  • Receives incoming calls and coordinates with staff to fulfill customer requests.
  • Welcomes patrons to front desk and engages in friendly conversations while conducting check-in process.
  • Completes end-of-day reporting and balances registers to maintain financial accuracy.
  • Enhances guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Writes and maintains incident reports, daily activity logs and other documents as requested by management.

Server/Hostess

Chama Nativa Brazilian Steakhouse
Gilroy, CA
10.2023 - 12.2023
  • Provides exceptional service to high volume of daily customers.
  • Displays enthusiasm and knowledge about restaurant's menu and products.
  • Greets customers, answered questions and recommended specials to increase profits.
  • Checks with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicates with hosts, bussers and kitchen staff to prepare for and serve customers.

Trainer

Kinetic Performance Institute
Morgan Hill, CA
06.2023 - 08.2023
  • Provided constructive feedback and positive reinforcement to kept trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Monitored training effectiveness through observation and metrics analysis.

Courtesy Clerk

Nob Hill Foods
Gilroy, CA
12.2020 - 03.2021
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.
  • Directed customers to product locations throughout store to help find requested items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Delivered exceptional customer service by greeting customers and directing to desired items.

Education

Associate of Arts - Kinesiology

San Jose City College
San Jose, CA
05-2024

Associate of Arts - Social Behavioral Science

San Jose City College
San Jose, CA
05-2024

Associate of Arts - Quantitive And Qualitative Research

San Jose City College
San Jose, CA
05-2024

High School Diploma -

Christopher High School
Gilroy, CA
06.2022

Skills

  • First Aid
  • CPR
  • Course Development
  • Instrumentation
  • Lesson Planning
  • Interpersonal Communication
  • Course Planning
  • New Hire Training
  • Program Management
  • Brand Building and Awareness
  • Computer Technology
  • Creative Problem-Solving

Languages

English
Full Professional

Accomplishments

  • Student Athlete, San Jose City College Softball
  • Accepted into the National Honors Society
  • Accepted into NHS medical program
  • Graduated High School with 4.2 GPA and with Honors
  • Selected for Showcase Speech for Communications Club 2022
  • Academic/Athletic Excellence Award 2022-2024 (3.6 GPA)
  • 2nd Team and Honorable Mention SJCC Softball (2023-2024)

Timeline

Server/Hostess

Chama Nativa Brazilian Steakhouse
10.2023 - 12.2023

Trainer

Kinetic Performance Institute
06.2023 - 08.2023

Front Desk Operator

Gold's Gym
09.2022 - Current

Courtesy Clerk

Nob Hill Foods
12.2020 - 03.2021

Associate of Arts - Kinesiology

San Jose City College

Associate of Arts - Social Behavioral Science

San Jose City College

Associate of Arts - Quantitive And Qualitative Research

San Jose City College

High School Diploma -

Christopher High School

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Karissa Smith