Karissa Wright
Tampa,FL
Summary
I am a 23-year-old college student who is willing to learn more. I am a dedicated daycare and guest services worker. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. I'm also dedicated and experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices. Energetic professional in the field of amusement and recreation, known for high productivity and efficient task completion. Skilled in customer service, safety protocol adherence, and operational equipment management. Excel at interpersonal communication, teamwork, and adaptability to ensure positive guest experiences and seamless event execution.
Overview
7
7
years of professional experience
Work History
Superbowl Guest Services
RAYMOND JAMES STADIUM
Tampa, FL
01.2021 - Current
- Applied positive behavior management techniques to enhance social interaction and emotional development
- Escorting guests to their assigned seat in a quick and safe manner
- Monitored entrances and exits to maintain safety and organized environments
- Provided assistance to customers in locating items requested.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Verified age for customers purchasing alcohol or tobacco products.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Maintained safe food handling practices to prevent germ spread.
- Greeted customers and provided excellent customer service.
- Demonstrated ability to work well under pressure in a fast-paced environment.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.
Ride Operator
Busch Gardens Tampa Bay
Tampa, FL
07.2021 - 01.2025
- Monitored guest behavior while riding attractions.
- Verified rider height requirements for each attraction prior to boarding.
- Monitored weather conditions to ensure ride safety during adverse weather.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Collaborated with team members to ensure smooth operation of all attractions.
- Provided customer service to guests in a friendly manner.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Assisted with loading, unloading, and securing passengers on rides.
- Resolved customer complaints in a professional manner.
- Adhered to all safety regulations while operating the rides at all times.
Daycare Worker
ANITA RILEY DAYCARE
07.2018 - 05.2019
- Enjoys communicating with kids by being patience and understanding
- Applied positive behavior management techniques to enhance social interaction and emotional development
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Monitored entrances and exits to maintain safety and organized environments
Education
Associate of Arts - Performing Arts
Hillsborough Community College
2112 N 15th St, Tampa, FL 3360505.2019
High School Diploma -
C. Leon King High School
6815 N 56th St, Tampa, FL 3361005.2019
Skills
- Safety awareness
- Great communication
- Care planning
- Enjoys working with others
- Very patient
- Ride operations
- Teamwork orientation
- First aid training
- Cleanliness maintenance
- Food safety
- Customer service
Timeline
Ride Operator
Busch Gardens Tampa Bay
07.2021 - 01.2025
Superbowl Guest Services
RAYMOND JAMES STADIUM
01.2021 - Current
Daycare Worker
ANITA RILEY DAYCARE
07.2018 - 05.2019
Associate of Arts - Performing Arts
Hillsborough Community College
High School Diploma -
C. Leon King High School
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