Karista L. Schultz
Herrin,IL
Summary
Results-driven office manager skilled in enhancing operational workflows and improving patient care through strategic scheduling and compliance oversight. Proven track record in team leadership and process optimization, contributing to overall clinic efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Office Manager, Dental Hygiene Clinic
Southern Illinois University (SIU)
Carbondale, Illinois
10.2024 - Current
- Oversaw daily operations, creating and managing schedules for students, office staff, and patient appointments while processing payments and maintaining patient records. Maintained budget and coordinated office finances during staff hiring and supply ordering to ensure operational efficiency. Prioritized patient care by collaborating with instructors to ensure compliance with regulations. Hire and train staff, set goals, delegate tasks, resolve conflicts, assist with clinical duties, communicate with staff and patients effectively while building trust and maintaining reliability.
- Managed daily office operations and ensured smooth workflow among staff.
- Scheduled meetings and events efficiently across various departments to enhance collaboration.
- Tracked office supplies inventory and ordered stock.
Marketing, Freelance Writer, Caretaker
Self Employed Services
McHenry, Illinois
01.2017 - 01.2025
- Conducted research and created SEO-optimized content for websites, social media, and blogs to increase online visibility.
- Analyzed business objectives and organized data to pinpoint opportunities for process improvement.
- Provided comprehensive support for elderly, children, disabled individuals, pets, and homes to fulfill client requests.
- Assisted clients in daily activities, fostering a positive experience and ensuring satisfaction with services.
- Provided diverse services including custom home cleaning, vehicle detailing, yard work, and community integration to meet client needs.
- Coordinated shopping trips and recreational activities to promote engagement and well-being.
Executive Assistant, Account Manager, Sales Manager, Marketing Manager
CTI Technology: Managed Service Provider (MSP) Information Technology (IT)
Elgin, Illinois
05.2019 - 05.2021
- Liaison for the Chief Executive Officer (CEO) and Chief Information Officer (CIO).
- Perform advanced decision making and administrative duties.
- Facilitated clear communication with executives, employees, clients, vendors, and prospects to support effective collaboration.
- Evaluate and update policies and procedures with Human Resources.
- Assist employees and clients with questions or needs in lieu of executives.
- Oversee and adjust conflicts with scheduling, payroll, sales proposals, business accounts, executives, HR, etc.
- Coordinate and attend sales events/meetings virtually/in-person with staff, clients, prospects.
- Coordinated vendor and trade show logistics, ensuring seamless execution of annual parties and corporate events.
- Review and write formal documents on behalf of the CEO prior to submitting to employees.
- Answer telephones to assist engineers/sales team.
- Schedule and travel to Quarterly Business Reviews with business owners/executive clients.
- Developed business goals and identified IT solutions to enhance client satisfaction.
- Manage and maintain marketing such as social media posts, blogs, and website content.
Insurance Verification Specialist
Amita Healthcare
Arlington Heights, Illinois
07.2017 - 05.2019
- Verified patient insurance coverage prior to procedures and appointment scheduling.
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Communicated with insurance providers regarding coverage and eligibility issues.
- Resolved discrepancies in insurance claims through detailed research.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Provided timely follow up with payers regarding payment status of claims.
- Updated and maintained patient records in electronic health systems.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with healthcare teams to facilitate smooth patient admissions.
- Trained new staff on verification processes and system navigation.
Banquet Bartender
Mulligans Restaurant
Cary, Illinois
04.2017 - 04.2019
- Prepared and served beverages for large-scale events and functions.
- Provided exceptional customer service to guests throughout events.
- Resolved guest concerns promptly to enhance overall event experience.
- Collaborated with event coordinators to ensure smooth service delivery.
- Assisted in setting up and breaking down bar areas for events.
- Managed inventory of bar supplies and ordered necessary items.
- Followed all safety protocols such as checking expiration dates on bottles, disposing of broken glassware properly and monitoring intoxicated guests.
Supervisor/ Team Lead
Northside Hospital
Atlanta, Georgia
03.2016 - 04.2017
- Supervised daily operations in insurance verification and pre-registration departments.
- Oversaw ninety employees across two call centers.
- Coordinated staff schedules to optimize coverage and efficiency.
- Conducted performance reviews for team members regularly.
- Trained new employees on hospital protocols and procedures.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Implemented process improvements to enhance workflow efficiency.
- Facilitated communication between departments to support patient care initiatives.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with health regulations and safety standards.
- Complied with company policies, objectives and communication goals.
Bartender/Food Service Worker
Galaţi’s Hideaway
Cary, Illinois
12.2014 - 03.2016
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Engaged with customers to enhance their dining experience through conversation.
- Provided exceptional customer service in fast-paced restaurant environment.
- Handled customer inquiries and resolved concerns effectively.
- Delivered food orders promptly and courteously.
- Processed customer orders accurately using point-of-sale system.
- Handled cash transactions accurately while maintaining a balanced cash drawer.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Supported special events by setting up dining areas.
- Trained new employees on restaurant procedures and customer service standards.
Claims Administrator
Healthcare Financial Resources
Schaumburg, Illinois
05.2014 - 01.2015
- Processed patient claims efficiently and accurately.
- Coordinated with insurance providers to resolve claim disputes, ensuring timely resolutions.
- Communicated effectively with clients regarding claim status updates.
- Researched and analyzed claim information to assess coverage validity and support decision-making.
- Conducted audits of existing policies to ensure proper coding and billing practices were followed.
- Identified and implemented process improvements to enhance claims administration efficiency.
- Participated in meetings with internal stakeholders to discuss strategies for improving the overall process of managing claims.
- Developed training materials to enhance staff understanding of claims policies.
Registrar II, Emergency Room Trainer
Centegra Hospital
McHenry & Woodstock, IL
08.2006 - 05.2014
- Trained new registrars on hospital policies and registration procedures effectively.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Optimized patient flow by efficiently scheduling outpatient radiology appointments.
- Facilitated patient transportation and assisted in medical imaging procedures.
- Assisted radiologists with imaging procedures and patient positioning.
- Explained radiology procedures to patients, ensuring patient cooperation and comfort during exams.
- Maintained radiology equipment to ensure proper functionality and safety.
- Trained administrative staff as sole full-time employee, enhancing team capabilities among 30 personnel.
- Operated hospital phone system while ensuring compliance with safety regulations.
- Maintained patient confidentiality in compliance with healthcare regulations and standards.
Education
Bachelor of Science - Business Administration, Management, Marketing
Columbia College
Columbia, MO05-2012
Skills
- Office management
- Compliance regulations
- Administrative support
- Scheduling
- Payroll and budgeting
- Process optimization
- Task prioritization
- Client relationship management
- Organizational skills
- Strategic planning
- Leadership
- Conflict management
- Problem solving
- Customer service
- Human Resources
- Attention to detail
Personal Information
Driving License: Driver's License
Volunteer
- Sparrow's Nest Thrift Store, Cashier, Sort and Clean Donations, McHenry, IL (Dec 2005 - Mar 2007)
- Purpose House Church, Childcare, Energy, IL, Ages 6 months -12 years (Mar 2025 - July 2026)
Timeline
Office Manager, Dental Hygiene Clinic
Southern Illinois University (SIU)
10.2024 - Current
Executive Assistant, Account Manager, Sales Manager, Marketing Manager
CTI Technology: Managed Service Provider (MSP) Information Technology (IT)
05.2019 - 05.2021
Insurance Verification Specialist
Amita Healthcare
07.2017 - 05.2019
Banquet Bartender
Mulligans Restaurant
04.2017 - 04.2019
Marketing, Freelance Writer, Caretaker
Self Employed Services
01.2017 - 01.2025
Supervisor/ Team Lead
Northside Hospital
03.2016 - 04.2017
Bartender/Food Service Worker
Galaţi’s Hideaway
12.2014 - 03.2016
Claims Administrator
Healthcare Financial Resources
05.2014 - 01.2015
Registrar II, Emergency Room Trainer
Centegra Hospital
08.2006 - 05.2014
Bachelor of Science - Business Administration, Management, Marketing
Columbia College