Karista Martinez
Whataburger Restaurants L&c
Boerne,TX
1
Language
17
years of professional experience
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Work History
Growth Market Leader
4 Years- Directed operations for 35 restaurants across Amarillo through Midland, TX, while leading 4 market leaders who reported directly and aligned on strategies to improve top-line sales and return on investment.
- Identified team weaknesses and implemented corrective actions, addressing concerns effectively.
- Solicited customer feedback to identify and improve on areas of weakness.
- Supervised shift operations, ensuring fast service, order accuracy, and customer satisfaction.
- Solicited customer feedback to pinpoint and enhance areas of weakness.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Area Manager
5 Years 1 Month- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets
- Oversaw operations of an average$6.1 million organization, including budget planning, strategy development, community outreach, forecasting and payroll
- Drove revenues and team morale by developing and deploying sales contests
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Brought in exceptional candidates to boost team productivity and operational efficiency
General Manager
3 Years 10 Months- Designed sales and service strategies to improve revenue and retention
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Encouraged, trained and disciplined employees to maximize performance
Manager/Team Leader
2 Years 4 Months- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Learned and trained the basic functions of the QSR business.
Education
High School Diploma
Bachelor of Arts - Psychology
Skills
Business development and planning
Relationship building and management
Area management
Staff training
Talent review
Goals and performance
Staff development
Brainstorming ideas
Operations
Staff management
Decision making
Time management
Languages
Spanish
Native or Bilingual
Timeline
Growth Market Leader
Whataburger Restaurants L&c
03.2022 - 03.2026Read More
Area Manager
Whataburger Restaurants LLC
02.2016 - 03.2021Read More
General Manager
Whataburger Restaurants LLC
01.2012 - 11.2015Read More
Manager/Team Leader
Whataburger Restaurants LLC
08.2009 - 12.2011Read More
The University of Texas Rio Grande Valley
Bachelor of Arts from Psychology
Read More
Hidalgo Early College High School
High School Diploma
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