Karizma Joseph
Riverview,FL
Summary
Compassionate caregiver with extensive experience at Brandon Hall Group, adept at promoting independence and enhancing quality of life. Proven problem-solver skilled in time management and elderly care, fostering strong relationships that drive customer loyalty. Demonstrated ability to handle high-stress situations with professionalism, ensuring client satisfaction and well-being.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Caregiver
Brandon Hall Group
11.2023 - 02.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Ross Dress for Less
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
CarMax
04.2022 - 12.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Walmart
01.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cherokee High School
Canton GaSkills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Flexible schedule
- Verbal and written communication skills
Timeline
Caregiver
Brandon Hall Group
11.2023 - 02.2025
Sales Associate
Ross Dress for Less
11.2023 - 03.2024
Customer Service Representative
CarMax
04.2022 - 12.2022
Customer Service Representative
Walmart
01.2020 - 10.2021
Cherokee High School
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