Karizma Vazquez
Taco Johns
Oshkosh,WI
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation:
Oshkosh, WIOpen to relocation:
YesImportant To Me
Career advancementFlexible work hoursPersonal development programsSummary
Shift Manager at Taco Johns, adept in elevating customer satisfaction and streamlining operations. Demonstrated expertise in problem-solving and team collaboration, leading to enhanced customer loyalty and operational efficiency. Skilled in technical support and quality assurance, consistently achieving company goals through strategic process improvement.
A Phoenix Club Specialist focused on maximizing order success through effective use of communication, patience and problem solving abilities. A great communicator with excellent time management, administrative and customer service skills.
5
years of professional experience
Work History
Phoenix Club Specialist
2 Years 2 Months- I am willing to end my position as this position is just temporary.
- Served food and helped customers complete purchases
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about the University and directed them to specific areas around the Union.
Shift Manager
5 Years 4 Months- Only works Seasonally - Summer and Sometimes Breaks.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma
- 3rd Party Scholarship Recipient
- 2.9 GPA
- Extracurricular Activities: Participated in numerous volunteer groups specifically tied to special needs and veteran care.
- Green Alarm Member
Bachelor of Science - Psychology
- Currently 2.06 GPA
- LIT Organization Member
Skills
Customer service
Technical support
Process improvement
Problem solving
Quality assurance
Team collaboration
Communication skills
Timeline
Phoenix Club Specialist
UW-Green Bay
08.2024 - Current
Shift Manager
Taco Johns
06.2021 - Current
Oshkosh West High School
High School Diploma
University of Wisconsin, Green Bay
Bachelor of Science from Psychology