Karl Awad
La Vergne,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ride Operator
Magic Ice USA
10.2023 - 01.2024
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Trained new recreation attendants on safety procedures and customer service tactics.
Team Supervisor
LAZ Parking
03.2023 - 09.2023
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Implemented new training programs for team members to improve overall skillset and job performance.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
Team Lead
Walmart
09.2022 - 01.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Stocker
Walmart
05.2022 - 09.2022
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
No Degree - Physical Therapy
Middle Tennessee State University
Murfreesboro, TN05.2026
High School Diploma -
Lavergne High School
La Vergne, TN05.2022
Skills
- Customer Assistance
- Service Upselling
- Sales Abilities
- Decision-Making
- Cash Handling
- Inventory Control
- Employee Training
- Customer Service Expertise
- Conflict Management
- Teamwork and Collaboration
- Organizational Skills
- Issue Resolution
Certification
TABC Certified
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Ride Operator
Magic Ice USA
10.2023 - 01.2024
Team Supervisor
LAZ Parking
03.2023 - 09.2023
Team Lead
Walmart
09.2022 - 01.2023
Stocker
Walmart
05.2022 - 09.2022
No Degree - Physical Therapy
Middle Tennessee State University
High School Diploma -
Lavergne High School
TABC Certified
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