Karl Brady
Tallahassee
Summary
Versatile professional with extensive experience in insurance, claims, sales, logistics, and operations. Demonstrates strong organizational and communication skills, effectively managing high-volume workloads while improving processes and ensuring compliance. Collaborative team player with a proven ability to support customers and colleagues, delivering accurate and timely results consistently.
Overview
14
14
years of professional experience
Work History
Campus Service Assistant
Florida State University
Tallahassee
01.2026 - Current
- Responsible for providing support in the areas of Postal and Central Receiving by receiving and sorting incoming mail and freight from delivery services.
- Drive delivery box truck and operated pallet jacks and campus delivery vans to ensure timely and accurate deliveries.
- Processing & organizing outgoing mail, packages, and freight for shipping.
- Executing labeling and postage calculations for outgoing mail. correct postage by operating postal meter machine.
- Generating labels, tray tags, and bar codes in accordance with USPS. FedEx, and UPS regulations.
- Packing slip reconciliation and assigning bar codes for mail and freight tracking
- Serving as customer relations ambassador for the University, ensuring positive interactions and addressing inquiries.
Total Loss Claims Specialist
State Farm
04.2023 - 04.2025
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Collaborated with cross-functional teams to optimize claims handling procedures, enhancing overall claims processing effectiveness.
- Managed high volume of claims by prioritizing tasks and employing strong organizational skills, ensuring timely resolutions.
- Settled complex claims through critical thinking, negotiation skills, and in-depth knowledge of insurance policies, ensuring equitable outcomes.
- Ensured timely and accurate payment processing for claimants and insureds.
- Thoroughly understanding of state jurisdictions, laws, and regulations.
Sales Consultant
CarMax
12.2018 - 03.2023
- Delivered top-notch, personal service and support to enhance customer satisfaction and drive sales.
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Utilized in-depth knowledge of vehicles, market conditions, and customer preferences to inform sales strategies.
- Demonstrating automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Maintaining in-depth knowledge of vehicles, market conditions and customer buying preferences.
- Facilitated customer journey from sale or appraisal through test drives and financing arrangements.
Subcontractor Supervisor
Best Roofing
01.2018 - 11.2018
- Supervised project safety set up and daily execution in accordance to OSHA & company compliance standards.
- Observed all commercial building codes and obtained permits.
- Implemented and monitored housekeeping protocols at all job sites to maintain safety and organization.
- Maintained company equipment maintenance; validated necessary fuel, oil, and maintenance supplies.
- Facilitated daily communication with tenants/clients about work areas to minimize disruptions.
- Maintained availability for on-site communication with consultants and city inspectors.
- Coordinated daily communication regarding work areas with tenants/clients.
- Maintained company equipment maintenance; validated necessary fuel, oil, and maintenance supplies.
- Provided pictures, videos, and pertinent documents regarding every project's progress to construction manager daily.
Life, Health, and Annuities Agent
AFLAC
01.2018 - 11.2018
- Generated new business opportunities through company leads, networking, referrals, and calls, expanding client base.
- Leveraged knowledge of company insurance products and services to guide customers in selecting optimal coverage options.
- Conducted meetings with employers to customize programs to help meet their benefits needs.
- Conducted meetings with employers to tailor benefit programs addressing specific employee needs.
- Continued to service employer customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, ACA updates, etc.
- Generated new business opportunities through company leads, networking, referrals, and calls.
Delivery Representative/Class a CDL Driver
Eagle Distributing
01.2017 - 10.2018
- Drove side-loader delivery truck, ensuring on-time deliveries by selecting optimal routes.
- Inspected truck equipment and inventory, reporting issues and safety hazards to supervisors, enhancing route safety and efficiency.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas.
- Created and submitted delivery and DOT logs.
- Accurately recorded delivery, payment and route information using handheld devices.
- Communicated customer complaints, requests, and feedback to management, facilitating timely resolution and improving customer satisfaction.
Backhoe & Screw Machine Operator
Lehman Roberts Memphis Stone and Gravel Paving Co
01.2016 - 01.2017
- Utilized the screw machine to lay and spread asphalt onto streetways and highways.
- Regulated asphalt temperatures to ensure optimal application quality.
- Regulated asphalt temperatures.
- Transported asphalt and debris to designated locations.
- Conducted equipment inspections, repairs, and maintenance to extend machinery lifespan.
- Coordinated with ground team members and fellow operators to mitigate safety hazards and maintain workflow.
Package Handler/Switcher
FedEx
01.2014 - 01.2015
- Prepared pallets of boxes for efficient transportation between customer and storage locations.
- Assembled, sealed and loaded packages into correct trucks.
- Inspected incoming and outgoing shipments to ensure accuracy and minimize errors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Documented daily warehouse stock and reported inventory totals to supervisor for inventory management.
- Documented warehouse stock each day and reported inventory totals to supervisor.
- Assembled and sealed packages before loading them onto designated trucks.
Sales Associate
Abercrombie And Fitch
01.2013 - 01.2014
- Engaged customers to build rapport and foster lasting relationships, enhancing overall shopping experience.
- Solved customer challenges by offering relevant products and services.
- Assisted customers in locating products and checked store system for merchandise availability at other locations, improving service efficiency.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled product returns swiftly and professionally, ensuring high levels of customer satisfaction.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
Raleigh Egypt High School
Memphis, TN05-2009
No Degree - Health Education
University of Central Arkansas
Conway, ARSkills
- Integrity
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Detail-oriented
- Mail sorting
- Package labeling
- Claims processing
- Inventory management
- Multi-tasking
- Effective-listening
- CRM software
- Microsoft office
Licenses and Certifications
- All-Lines Adjuster Insurance License
- 215 Life, Health & Annuities Insurance License
- Class A Commercial Drivers License (CDL)
- Adult CPR/First Aid Certification
- Osha 10 Certification
Accomplishments
- Became a member of Director's Club after my first year as a sales consultant.
- Earned & maintained a step higher as a President's Club member for 2 years thereafter.
- Maintained a customer satisfaction rate of 96% for 2+ years as a sales consultant.
- Earned employee of the month at Lehman Roberts and Eagle Distributing on a recurrent basis.
Timeline
Campus Service Assistant
Florida State University
01.2026 - Current
Total Loss Claims Specialist
State Farm
04.2023 - 04.2025
Sales Consultant
CarMax
12.2018 - 03.2023
Subcontractor Supervisor
Best Roofing
01.2018 - 11.2018
Life, Health, and Annuities Agent
AFLAC
01.2018 - 11.2018
Delivery Representative/Class a CDL Driver
Eagle Distributing
01.2017 - 10.2018
Backhoe & Screw Machine Operator
Lehman Roberts Memphis Stone and Gravel Paving Co
01.2016 - 01.2017
Package Handler/Switcher
FedEx
01.2014 - 01.2015
Sales Associate
Abercrombie And Fitch
01.2013 - 01.2014
High School Diploma -
Raleigh Egypt High School
No Degree - Health Education
University of Central Arkansas