Karl Dell

• Implemented strategic initiatives improving service delivery and operational efficiency.
• Directed daily operations to enhance team performance and customer satisfaction.
• Mentored staff, fostering skill development and enhancing team collaboration.
• Analyzed market trends, adapting strategies to meet evolving customer needs.

• Led and directed employees, supervising activities to enhance productivity and efficiency.
• Coached and mentored employees through training and performance monitoring to improve skills and meet targets.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Planned and prepared workflow schedules, delegating tasks for 14 member team.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Delegated daily tasks to team members to optimize team productivity.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Delegated tasks to team members to maximize productivity and streamline workflow.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
• Configured, installed, and troubleshot various applications to ensure optimal functionality and client satisfaction.
• Delivered exceptionally high level of professionalism and support to each client, upholding the company's commitment to service.
• Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Managed relationships with third-party intrusion detection system providers.
• Worked with software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
• Configured hardware, devices and software to set up work stations for employees.
• Developed and maintained incident response protocols to effectively mitigate damage during security breaches.
• Cultivated strategic relationships with partners with third-party intrusion detection system providers.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

• Provided on-site services, installed new systems and escalated customer complaints.
• Trained customers on equipment use after installation.
• Provided outstanding customer service on each field visit according to Altice guidelines.
• Assisted product development team by collecting information on real-world use and testing equipment in field.
• Strung cables between structures and lines from poles, towers, or trenches and pulled lines to proper tension.
• Monitored employee performance and safety, retraining to correct problems and enhance productivity.
• Resolved employee and production issues, implementing solutions that minimized resource waste and upheld schedules.
• Maintained high level of morale and teamwork on production floor through frequent communication with 25 employees.
• Fixed building systems and structural components using professional finishes.
• Coached and mentored 25 staff members, providing constructive feedback and guidance on long-term career growth.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Maintained high level of morale and team-work on production floor through frequent communication with 25 employees.
• Collaborated with program administrators in preparation of budget and development of program policy goals.
• Coached and mentored 25 staff members by offering constructive feedback and asking about long-term career growth goals.
• Maximized performance by monitoring daily activities and mentoring team members.
• Completed various assignments efficiently within established timeframes.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Complied with legal regulations and company procedures to achieve high-quality performance in a safe working environment.
• Inspected and tested lines or cables, recorded test results, and analyzed transmission characteristics.
• Skills pole climbing and Gaffing Safety Equipment (Hot Gloves,Safety Glasses, Leathers, cottons full body harness and lanyard.
• Conducted storm restoration operations, service restoration and pole transfer.
• Obtained medical certification for operating heavy vehicles to operate heavy vehicle freightliner Placer(750 and 550).

• Placed RNs, LPNs, and CNAs at hospitals throughout Bronx and Westchester County.
• Managed inquiries, scheduled appointments, screened candidates, coordinated job interviews, followed up with employers, ensured quality assurance, resolved issues, and maintained confidential employment records to achieve client satisfaction.
• Supervised a staff of 10 office associates, training them and delegating assignments to ensure proper completion of all work.
• Reported to owner of agency.
• Recruited and placed qualified candidates, contributing to staffing goals.
• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
• Specific duties include answering inquiries, scheduling appointments, screening candidates, coordinating job interviews, following up with employers, quality assurance, resolving problems, entering and updating all information via Microsoft Word, maintaining confidential employment records, and ensuring fulfillment of job openings to client satisfaction.
• Report directly to Owner of agency.

• Responsible for the installation, repair, maintenance, replacement and removal of pay phones throughout the Bronx, Manhattan and Queens.
• Additional duties included electrical wiring, quality control, resolving problems, answering questions about phone operations and extensive customer service.
• Advanced from the initial position of Coin Collector.

• Placed candidates in medical, hospitality, and office positions.
• This involved interviewing and screening candidates, coordinating interviews, quality control, follow-up, problem solving, entering all data via Microsoft Word, maintaining confidential employment records, and ensuring client satisfaction.
• Supervised 12 office associates, with responsibility for training, payroll preparation, time sheets, delegating assignments, scheduling and ensuring completion of all work.
• Reported to agency owner regarding operations.
• Report directly to the Owner of the agency.

• Delivered exceptional customer service in high-volume electronics department, enhancing customer satisfaction and loyalty.
• Handled opening and closing procedures, personalized selling, register operations, transaction and payment processing, merchandising and display, physical inventory, problem solving, and effective public relations.
• Consistently met or exceeded sales goals.
• Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices to facilitate customer transactions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Provided extensive customer service in the high-volume Electronics Dept.

• Duties included testing commercial sites for the presence of asbestos, setting up air-tight seals and preparing the sites for removal of asbestos by technicians.
• Worked as commercial cable and IT technician at VM Comsource in Norwalk, CT. Commercial cable tech/ IT tech.
• Installed triple play audio video and voice data systems.
• Audio video cable installation convertor plasma full audio set up.
• Wired Cat 5 and Cat 3 cables to configure and set up phone systems and VoIP modems.
• Data included installation of data modems static ip routers configuring of networks firewalls,switches .

• 3.5 GPA
• Relevant Coursework: Network security and Database management

Trained in HVAC Passed National Center Core Construction Site Safety Orientation Training based on NCCER Curriculum Guidelines Passed Level One

• 4.0 GPA