Reginald Mathieu
North Bellmore,United States
Summary
Principal Engineer and senior project/operations leader with 30+ years at Verizon, delivering large-scale telecom infrastructure, network operations, and secure-site construction programs. Deep expertise across 5G, LTE, VoIP/VoLTE, IMS, and cloud platforms; led virtualized network services (SLF, SCP, NRF, DRA), and 24x7 production operations to lift uptime, cut latency, and elevate customer experience. Proven in supervising contractors and multi-agency teams, orchestrating logistics, access, crane, material movements, inspections, and regulatory compliance in high-risk environments. Known for vendor management and process optimization—standardizing SOPs, automating workflows, and accelerating releases while reducing operating costs. Strengths in program/project management, budgeting/scheduling, cross-functional communication, emergency response/continuity, and data-driven performance monitoring (PMP/Agile-oriented).
Overview
34
34
years of professional experience
Work History
Principal Engineer Manager
Verizon
Basking, New Jersey
11.2020 - Current
- Led Virtualized Engineering and Network Management Group, directing daily operations for SLF, SCP, NRF, and DRA services, enhancing performance for 5G, LTE, and VoIP customers.
- Engineered scalable network solutions that improved system uptime and reliability across high-traffic regions, significantly enhancing customer experience during peak usage.
- Implemented advanced security protocols that strengthened data protection measures, ensuring compliance with regulatory standards and mitigating risks.
Sales Engineer
Verizon
New York, NY
05.2016 - 11.2020
- Analyzed market trends and prepared sales forecasts, facilitating strategic planning and resource acquisition.
- Delivered technical sales presentations and customized solutions for enterprise clients, enhancing service reliability and customer retention for VEC- Verizon Enhance Communities.
- Developed technical presentations for clients on Verizon's telecommunications solutions.
- Collaborated with cross-functional teams to develop tailored network proposals, improving solution adoption and customer satisfaction.
Specialist - Sr Analyst Specialist Order Mgmt./Enterprise Sales
Verizon
New York, NY
06.2009 - 12.2014
- Assessed telecommunications facility requirements and collaborated with vendors to implement system modifications that enhanced operational efficiency.
- Documented technical specifications and user support procedures, ensuring comprehensive knowledge transfer and support for end-users.
- Managed order flows and complex service orders, interfacing with customers to streamline processes and improve service delivery.
Supervisor - Customer Service Enterprise Supervisor
Verizon
New York, NY
04.2009 - 06.2009
- Supervised team of 15 Special Representatives, ensuring operational flow of orders and effective issue resolution.
- Developed and implemented methods to enhance efficiency, contributing to improved service consistency and customer retention.
- Facilitated cross-functional communication, strengthening relationships with enterprise accounts and enhancing customer trust.
Specialist - Sales Support/Enterprise Supervisor
Verizon
New York, NY
01.2007 - 04.2007
- Trained Special Representatives while managing order flows to enhance operational efficiency.
- Developed and implemented process improvement methods, optimizing workflows within sales support.
- Maintained strong client relationships, reviewing contracts and ensuring alignment with customer needs.
- Delivered technical communication and facilitated cross-departmental meetings to drive sales initiatives.
Specialist - Operations
Verizon
New York, NY
12.2005 - 01.2007
- Provisioned and supported a variety of telecommunication technologies including Ethernet, VOIP, and MPLS, ensuring optimal service delivery and operational standards.
- Coordinated cross-functional workflows to enhance resource allocation, significantly improving operational efficiency and service reliability.
- Monitored daily operations to maintain workflow continuity and implement strategies that improved overall process reliability.
Supervisor - Operations/Enterprise
Verizon
New York, NY
05.2005 - 12.2005
- Supervised team of 15 Central Office Technicians, enhancing productivity through targeted training and effective team management.
- Coordinated cross-functional teams to optimize workflow processes, significantly improving operational throughput and service reliability.
- Monitored daily operational metrics to identify bottlenecks, ensuring consistent delivery of enterprise network solutions and enhancing service uptime.
Local Manager Maintenance
Verizon
New York, NY
10.2004 - 05.2005
- Managed a team of 14 Central Office Technicians, overseeing repairs of telecommunication systems and providing training to enhance operational efficiency.
- Coordinated emergency repair efforts, significantly improving service availability and minimizing customer disruption during network faults.
- Implemented preventive maintenance protocols across multiple sites, enhancing equipment reliability and ensuring compliance with regulatory standards.
Customer Service Representative
Verizon
Jamaica, NY
01.1995 - 10.2004
- Achieved annual sales awards and maintained perfect attendance through exceptional customer service delivery and effective problem-solving.
- Streamlined billing processes by verifying account details, enhancing accuracy and improving customer satisfaction during service interactions.
- Resolved complex billing inquiries efficiently, significantly accelerating resolution times and boosting customer retention rates.
Operator
Verizon
Bayshore, NY
12.1991 - 01.1995
- Delivered exceptional customer service while consistently meeting monthly and weekly quotas, earning multiple perfect attendance awards.
- Managed high-volume calls effectively, escalating major issues to supervisors and maintaining high levels of customer satisfaction.
- Monitored and optimized call routing systems to enhance operational efficiency and ensure timely communication across departments.
Education
Masters of Science - Management, Information Systems
Stevens Institute of Technology
Newark, NJ 01.2022 - 05/2024
PmP Certification - PMP Agile Certification
Project Management Institute
Newton Square, PA 02.2021 - 10/2021
Bachelor of Science - Business Management, Information Technology
University of Phoenix
Tempe, AZ 02.2007 - 05/2010
Skills
- Technical troubleshooting
- Customer relationship management
- Process optimization
- Sales strategy
- Conflict resolution
- Inventory management
- Performance monitoring
- Data analysis
- Resource allocation
- Cross-functional collaboration
- Network architecture
- Security protocols
- System optimization
- VoIP technologies
- Market forecasting
- Project planning
- Team leadership
- Effective communication
- Process improvement
- Technical documentation
- Technical management
- Database design
- Serverless architecture
- API development
- Installations and upgrades
- Mobile application development
- Machine learning
- Team mentoring
- Network protocols
- Scalability engineering
- Project management
- Project team leadership
- Technical leadership
- Project management processes
- Project coordination
- System architecture
- Virtualization technologies
- Network management
- Network troubleshooting
- Preventive maintenance
- Advanced telecommunications
- Broadband networks
- Equipment calibration
- Data center operations
- Telecommunications infrastructure
- Network synchronization
- Strategic planning
- Verbal communication
- Good Telephone Etiquette
- Time management
- Kubernetes
- FTTC/FTTP
- VoIP technology
- Sales forecasting
- Contract negotiation
- Telecommunication standards
- Problem solving
- Data privacy
- Technical due diligence
- Cybersecurity
- DevOps practices
- Workflow coordination
- Solution building
- Embedded systems
- Design standardization
- Continuous integration
- Agile scrum environments
- Test procedure development
- Engineering documentation
- Customer focus
- Automated test processes
- Software architecture
- Internet of things
- Performance optimization
- Big data processing
- Drawing review
Languages
English
French
Timeline
Masters of Science - Management, Information Systems
Stevens Institute of Technology
01.2022 - 05/2024
PmP Certification - PMP Agile Certification
Project Management Institute
02.2021 - 10/2021
Principal Engineer Manager
Verizon
11.2020 - Current
Sales Engineer
Verizon
05.2016 - 11.2020
Specialist - Sr Analyst Specialist Order Mgmt./Enterprise Sales
Verizon
06.2009 - 12.2014
Supervisor - Customer Service Enterprise Supervisor
Verizon
04.2009 - 06.2009
Bachelor of Science - Business Management, Information Technology
University of Phoenix
02.2007 - 05/2010
Specialist - Sales Support/Enterprise Supervisor
Verizon
01.2007 - 04.2007
Specialist - Operations
Verizon
12.2005 - 01.2007
Supervisor - Operations/Enterprise
Verizon
05.2005 - 12.2005
Local Manager Maintenance
Verizon
10.2004 - 05.2005
Customer Service Representative
Verizon
01.1995 - 10.2004
Operator
Verizon
12.1991 - 01.1995