Karl Duncan
Haslet,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled Business Development leader offering ten years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
10
10
years of professional experience
Work History
Reservation Agent/Business Development Manager
American Airlines
07.2021 - 03.2023
- Reservations Sales Specialist & Business Development Manager: Consistently exceeded sales targets by an impressive 150% in both roles, showcasing exceptional sales expertise and adaptability.
- Managed high-volume customer interactions (averaging 75 calls daily) with a focus on proactive outbound sales, technical support, and superior customer service.
- Enhanced customer satisfaction by resolving inquiries effectively, covering reservations, cancellations, and modifications.
- Facilitated successful onboarding by training new hires on procedures, software, and policies, ensuring consistency and quality service.
Insurance Agent
Liberty Mutual
01.2020 - 08.2020
- Cultivated strong client relationships through active listening, problem-solving, and delivering exceptional customer service.
- Built trust and rapport with clients, ensuring a high standard of personalized service.
- Analyzed risk factors to provide expert recommendations on coverage levels, protecting client assets.
- Proactively identified and pursued sales prospects, demonstrating initiative and driving business growth.
Senior Account Manager
Southwest Office Systems
05.2016 - 12.2019
- Strategic Sales Leader: Drove growth in printing and copying equipment sales, expanding services while fostering strong client relationships.
- Proactive Business Developer: Generated new business through strategic networking, prospecting, and cold calling, demonstrating a multifaceted approach.
- Top Performer: Awarded Rookie of the Year and consistently exceeded sales targets, leading to a rapid promotion to Senior Account Manager.
- Team Leader: Mentored new sales associates, guiding their success and contributing to overall team development.
Business Banking Officer
Wells Fargo
07.2013 - 04.2016
- Set risk management policies to mitigate bank losses.
- Developed and maintained strong working relationships with local businesses, fostering long-term partnerships and increasing referral opportunities.
- Conducted regular reviews of assigned portfolio performance against established benchmarks, identifying areas for improvement and taking corrective actions as needed.
- Tracked industry trends and developments to maintain up-to-date knowledge on competitor offerings, enabling proactive adjustments in marketing strategy
Education
High School Diploma -
Mansfield High School
Mansfield, TXBachelor of Arts - Business Administration
Capella University
Minneapolis, MN04.2024
Skills
Relationship Building
Data Entry
Microsoft Office
Active Listening
Detail Oriented
Problem-Solving
Critical Thinking
Team Collaboration
Upselling and Cross Selling
Customer Engagement
Team Leadership
Timeline
Reservation Agent/Business Development Manager
American Airlines
07.2021 - 03.2023
Insurance Agent
Liberty Mutual
01.2020 - 08.2020
Senior Account Manager
Southwest Office Systems
05.2016 - 12.2019
Business Banking Officer
Wells Fargo
07.2013 - 04.2016
High School Diploma -
Mansfield High School
Bachelor of Arts - Business Administration
Capella University
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