Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Camal

Summary

Professional in customer service and Sales with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Overview

10
10
years of professional experience

Work History

Reservation Agent/Sale Agent

Tyme Global Technologies
02.2023 - 11.2024
  • Managed reservation systems to optimize booking accuracy and enhance customer service experience.
  • Coordinated with hotel staff to ensure seamless guest check-in and check-out processes.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided customers with information about availability and pricing.
  • Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
  • Updated reservation records with high accuracy, maintaining integrity of booking information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Call Center/QA Analyst

PROTEL BPO
01.2018 - 03.2022
  • Assisted in executing test cases to identify software defects and ensure quality standards.
  • Collaborated with development teams to clarify requirements and improve product functionality.
  • Documented test results and reported findings to enhance communication with stakeholders.
  • Supported the implementation of testing tools to streamline QA processes and increase efficiency.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.

Trainer

TracFone
01.2015 - 02.2017
  • Developed and implemented training programs to enhance employee skills and performance.
  • Facilitated workshops that improved team collaboration and communication strategies.
  • Assessed training needs through performance evaluations and feedback sessions.
  • Created engaging learning materials using multimedia tools to support various learning styles.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Education

KIANA ONLINE HIGH SCHOOL
BELIZE CITY, BELIZE
06-2024

Skills

  • Customer engagement
  • Reservation software
  • Typing speed
  • Call control
  • Sales
  • Problem-solving
  • Customer service
  • Microsoft office
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Relationship building
  • Data entry
  • Upselling and cross selling

Timeline

Reservation Agent/Sale Agent

Tyme Global Technologies
02.2023 - 11.2024

Call Center/QA Analyst

PROTEL BPO
01.2018 - 03.2022

Trainer

TracFone
01.2015 - 02.2017

KIANA ONLINE HIGH SCHOOL

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Ruth Camal