Shelly - Ann Joseph
Mcdonough,GA
Summary
Highly motivated and dedicated professional with a degree in General Studies, equipped with a diverse background in education and learning environments. Committed to fostering an inclusive and engaging learning experience that empowers students to reach their full potential. Eager to apply my skills, adaptability and enthusiasm to the classroom to inspire and support students in achieving academic success.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Tyme Global Technologies
12.2021 - Current
- Coordinated with team members to ensure smooth booking processes.
- Assisted customers in modifying existing bookings or making new reservations.
- Handled customer inquiries regarding reservations and travel arrangements.
- Utilized reservation systems to manage and track bookings.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
- Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
Night Auditor
Holiday Inn Express Hotel
01.2019 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Education
Bachelor of Arts - General Studies
Southern New HampshireUniversity
New HampshireNo Degree - Secondary Education
Northern Caribbean University
JamaicaSkills
- Classroom Management
- Strong Verbal and Written Communication
- Adaptability
- Time management and Multitasking
- Conflict Resolution
- Analytical Thinking
- Teamwork
- Empathy
Timeline
Reservation Agent
Tyme Global Technologies
12.2021 - Current
Night Auditor
Holiday Inn Express Hotel
01.2019 - 11.2021
Bachelor of Arts - General Studies
Southern New HampshireUniversity
No Degree - Secondary Education
Northern Caribbean University
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