Verina Amin
Chantilly,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Reservation Agent
Holiday Inn
07.2022 - Current
- Answered multi-line customer telephone calls promptly, emails and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Trained new staff members in customer service techniques and reservations operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Dental Assistant
DR.Bhavani Parvathaneni Dentist Office
10.2021 - 07.2022
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, and emails, resulting in improved scheduling efficiency.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled and confirmed patient appointments.
Assistant Manager
Dunkin' Donuts
12.2020 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate of Applied Science - Software Development
ECPI University
Manassas, VA08.2024
High School Diploma -
John Champe High School
Aldie, VA06.2020
Skills
- Guest Relations
- Telephone/ Emails Reservations
- Phone and Email Etiquette
- Travel Bookings
Languages
Arabic
Native or Bilingual
Timeline
Front Desk Agent/Reservation Agent
Holiday Inn
07.2022 - Current
Dental Assistant
DR.Bhavani Parvathaneni Dentist Office
10.2021 - 07.2022
Assistant Manager
Dunkin' Donuts
12.2020 - 06.2022
Associate of Applied Science - Software Development
ECPI University
High School Diploma -
John Champe High School
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